topic Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET in Announcements

System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET

Mary_M — Wed, 06 Feb 2019 18:59:34 GMT

This means that on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET you won't be able to do the following:

Access your Self-Serve account
Activate a new account

We apologize for any inconvenience this may cause.

Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET

NDesai — Wed, 06 Feb 2019 19:01:11 GMT

Thanks for the heads up!

Hopefully this will fix the AutoPay issues.

Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET

RobertQc — Wed, 06 Feb 2019 19:09:51 GMT

@Mary_MHopefully of course this fixes glitches / problems, but as I have been told again and again, promotions DO NOT take time away from a different team that fixes bugs

So $15 plans? New promotions? SMS-Addons? 90 day plan love? Give us something! This 500mb auto-pay bonus has built up cobwebs, we need something new and exciting. Please and thank you 🙂

90 day plan promotions!!

Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET

Luddite — Wed, 06 Feb 2019 19:11:57 GMT

@NDesai wrote:
Thanks for the heads up!
Hopefully this will fix the AutoPay issues.

Is that your favourite bug?

Mine is: Plan won't reactivate even though payment made.

Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET

stonechucker — Wed, 06 Feb 2019 22:44:59 GMT

@Luddite, I’m gunning for the password reset working for everyone. I hear it works for some, but it doesn’t for all.

Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET

will13am — Thu, 07 Feb 2019 00:12:54 GMT

I am not greedy, fix all the known long standing bugs. @RobertQc, you are off topic. Promotions have nothing to do with maintenance outages.

Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET

mimmo — Thu, 07 Feb 2019 00:31:39 GMT

Who doesn't love the generic error? Or not accepting credit cards/ autopsy failures , or vouchers not being accepted? @Luddite it's a tough choice. I think the credit card one is on the top of my list though.

Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET

computergeek541 — Thu, 07 Feb 2019 01:01:10 GMT

I suspect that many of these maintenance periods don't yield fixes that the customer can see. That doesn't meant that nothing is fixed, but just that they down times might not address things in our Public Moible bucket list. Maintenance could be done just so that more things don't break, but everything being offline does seems like the perfect opportunity to test new things.

For all we know, part of these maintenance times might be to temporarily add old grandfathered plans back into the system to fix strange things such as plans reportedly being changed on their own. Some other carriers used to add old plans back into the system and make them accessible to customer service once a month to fix previous situations of accounts being messed up by accident. I know that's the stretch as to a guess on what might be done, but it really could be anything that is being done for this weekend.

Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET

Wonder_why — Thu, 07 Feb 2019 03:36:45 GMT

Thanks for letting us know, keep up the good works @Mary_M

Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET

shartomjam — Thu, 07 Feb 2019 20:45:49 GMT

Thanks for the advance warning. Hope some of the issues get fixed.

Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET

NDesai — Fri, 08 Feb 2019 02:31:50 GMT

@Luddite wrote:
@NDesai wrote:
Thanks for the heads up!
Hopefully this will fix the AutoPay issues.
Is that your favourite bug?
Mine is: Plan won't reactivate even though payment made.

That's part of the AutoPay issue. Payment is missed sometimes and sometimes renewal is missed after AutoPay takes payment.

Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET

CalgaryBen — Fri, 08 Feb 2019 03:47:24 GMT

@mimmo wrote:
autopsy failures

I have yet to experience a successful autopsy ever since switching to Public Mobile. I'm beginning to think this isn't one of their strengths...

Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET

mimmo — Fri, 08 Feb 2019 03:53:04 GMT

@CalgaryBen wrote:
@mimmo wrote:
autopsy failures
I have yet to experience a successful autopsy ever since switching to Public Mobile. I'm beginning to think this isn't one of their strengths...

@CalgaryBen yes nor is autocorrect on my phone.

Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET

SD08 — Fri, 08 Feb 2019 05:13:13 GMT

@Luddite wrote:
@NDesai wrote:
Thanks for the heads up!
Hopefully this will fix the AutoPay issues.
Is that your favourite bug?
Mine is: Plan won't reactivate even though payment made.

@Luddite Speaking of bugs, whatever happened to your list of "Bugs & Quirks at Public Mobile"? I just tried searching for it but only managed to find this link, which produces the error "The message you are trying to access is not available":

https://productioncommunity.publicmobile.ca/t5/Martin-s-Corner/Bugs-and-Quirks-at-Public-Mobile/m-p/227282

Has it been deleted? Renamed?

Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET

Anonymous — Fri, 08 Feb 2019 05:16:20 GMT

@SD08

Hey no fair. 🙂 I think Martins corner is only available to you guys. Fight amongst yourselves 🙂

Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET

SD08 — Fri, 08 Feb 2019 05:23:52 GMT

@Anonymous wrote:
@SD08
Hey no fair. 🙂 I think Martins corner is only available to you guys. Fight amongst yourselves 🙂

Lol it was not my intention to exclude the proletariat. (I just saw the Martin's Corner part of the link.)

But my question stands, since this was a very useful list, which used to be in the regular forum. As an oracle, I should be able to see it when I click the link even were it archived to the oracle section, but no can do.

Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET

Anonymous — Fri, 08 Feb 2019 07:01:09 GMT

@SD08 wrote:
@Anonymous wrote:
@SD08
Hey no fair. 🙂 I think Martins corner is only available to you guys. Fight amongst yourselves 🙂
Lol it was not my intention to exclude the proletariat. (I just saw the Martin's Corner part of the link.)

But my question stands, since this was a very useful list, which used to be in the regular forum. As an oracle, I should be able to see it when I click the link even were it archived to the oracle section, but no can do.

@SD08

I think I remember seeing that excellent page. Here's the non-royal highness link 🙂

https://productioncommunity.publicmobile.ca/t5/Discussions/Bugs-and-Quirks-at-Public-Mobile/m-p/202620#M58856

Same lack of result.

Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET

computergeek541 — Fri, 08 Feb 2019 07:16:34 GMT

@SD08 wrote:

@Luddite Speaking of bugs, whatever happened to your list of "Bugs & Quirks at Public Mobile"? I just tried searching for it but only managed to find this link, which produces the error "The message you are trying to access is not available":
https://productioncommunity.publicmobile.ca/t5/Martin-s-Corner/Bugs-and-Quirks-at-Public-Mobile/m-p/227282

Has it been deleted? Renamed?

strange

If it were moved into the oracle section, we would see it. This leads me to believe that it was deleted by someone at Public Mobile.

Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET

SD08 — Fri, 08 Feb 2019 07:17:03 GMT

@computergeek541 wrote:
@SD08 wrote:
@Luddite wrote:
@NDesai wrote:
Thanks for the heads up!
Hopefully this will fix the AutoPay issues.
Is that your favourite bug?
Mine is: Plan won't reactivate even though payment made.
@Luddite Speaking of bugs, whatever happened to your list of "Bugs & Quirks at Public Mobile"? I just tried searching for it but only managed to find this link, which produces the error "The message you are trying to access is not available":
https://productioncommunity.publicmobile.ca/t5/Martin-s-Corner/Bugs-and-Quirks-at-Public-Mobile/m-p/227282

Has it been deleted? Renamed?
That link works for me. By any chance did your session time out on you and did you get logged out? If you aren't logged in, the error message is the result.

@computergeek541

Actually, when I clicked on it just now, it takes me to a post of Luddite's that merely contains the link that @Anonymous just posted, which results in an error. Still no accessible list.

Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET

computergeek541 — Fri, 08 Feb 2019 07:19:30 GMT

@SD08 wrote:
@computergeek541 wrote:

That link works for me. By any chance did your session time out on you and did you get logged out? If you aren't logged in, the error message is the result.
@computergeek541
Actually, when I clicked on it just now, it takes me to a post of Luddite's that merely contains the link that @Anonymous just posted, which results in an error. Still no accessible list.

You're right. I thought it was working, but as you also discovered, the link in the Martin's Corner thread sends to a non-existent page.