topic Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile in Announcements

Until January 1 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

Alan_K — Thu, 13 Dec 2018 14:12:28 GMT

*This offer has been extended to January 1, 2019.

*This offer is online-only.

*Online SIM delivery may be longer than usual until Canada Post rotating strike has ended. For the time being, we recommend you pick up a SIM by visiting one of our retail partners. To find your nearest participating retail partner, click here.

Hey Community,

From November 15th, 2018 until January 1st, 2019, you and your friend can each get a $25 credit when you refer them to Public Mobile and they activate online.

Get the full scoop below.

Taking advantage of this promo is easy. Just follow these steps:

As a Public Mobile customer you need to:

Be a good pal and refer a friend to Public Mobile.
Tell your friend that they need to successfully activate online on a 30 or 90-day plan during the promotional period and include you as their referrer in order to be eligible for the promotion.
The one-time $25 credit will be applied to your Self-Serve account within 72 hours of your friend’s online activation. In addition, you will continue to be eligible for the $1 referral credit off your monthly bill for as long as your friend stays with Public Mobile.

Your friend will need to:

Activate a Public Mobile SIM card online on any 30 or 90-day plan at activate.publicmobile.ca.
Enter your active Public Mobile phone number on the referral page during the activation process. Be sure they enter your number and not their own so you get credit for the referral.
The one-time $25 credit will be applied to their Self-Serve account within 72 hours of activation.

FAQs and terms and conditions are below. Happy referring!

-Public Mobile Community team

FAQs:

Refer a Friend Promotion FAQs

If I am referred and then I refer a friend or family member am I eligible for both sender and receiver rewards?
Yes, you are. This means that you would receive one $25 credit for being referred. Then, after activating with Public Mobile, you are eligible to take part in this promotion as a referral sender and earn $25 Refer-a-Friend credits during the promotional period. Learn more here.
I am a Legacy customer. Am I eligible for these rewards?
Legacy customers are not eligible for rewards. However, Legacy customers’ referrals are eligible for this offer, and can receive a one-time $25 account credit.
To learn more about Reward eligibility and Rewards,visit publicmobile.ca/rewardrules . If you would like to take advantage of this promotional offer, our support team can help you switch your plan to one that is currently available.
As the referral receiver, am I eligible for the ongoing $10 Refer a Friend Reward credit, as well as this $25 Refer a Friend credit?
No, these credits are not stackable. Instead, you will receive a total of $25 via an account credit, rather than the ongoing $10 Refer-a-Friend Reward credit.

When does this promotion end?
This promotion will end January 1, 2019 11:59PM ET.

Terms and Conditions

Referral sender (current Public Mobile customer)

All existing Refer a Friend eligibility requirements and rules apply. To learn more, visit publicmobile.ca/rewardrules.
While Legacy customers are not eligible for Public Mobile Refer a Friend rewards, Legacy customers’ referrals are eligible for this offer, and can receive a one-time $25 account credit.
You and your referee have to accept these terms to participate in the program.
You can only refer individuals with whom you have a personal or family relationship to ensure compliance with Canada's anti-spam legislation.
You can’t refer yourself or an existing Public Mobile customer.
TELUS team members, contractors, sales representatives acting on TELUS's behalf and associates at retail locations who receive special pricing are excluded from this promotion.

Referral receiver (your friend)

Must activate on a 30 or 90-day plan with Public Mobile.
You must input the referral information (referrer’s Public Mobile phone number) during your activation.
You and your referrer have to accept these terms to participate in the program.
After activating with Public Mobile, you are eligible to take part in this promotion as a referral sender.

OTHER

TELUS assumes no responsibility for lost, delayed, damaged or misdirected referrals or communications or for any failure of the website, for any problems or technical malfunction of any computer online systems, servers, access providers, computer equipment, software, failure of any e-mail or referral to be received by TELUS on account of technical problems or traffic congestion on the Internet or at any website, or any combination thereof including any injury or damage to your (or any other person's) computer related to or resulting from this program. TELUS reserves the right, at its sole discretion, to change, cancel or suspend this program should a virus, bug or other cause beyond the reasonable control of TELUS, corrupt the security or proper administration of the program or for any other reason. Referrals are subject to verification and will be declared invalid if they are illegible, unintelligible, falsified, altered or tampered with or unlawful in any way. Referrals submitted by unauthorized means will be disqualified. In the event that it has been determined that a referral has been made in a manner not sanctioned by these terms, you and all of you referrals will be disqualified from this program and any referral credits that have been awarded will be deducted. You agree to abide by the terms of this program and the decisions of the TELUS team, which are final. This program is subject to all applicable laws and regulations.

TELUS may end the promotion or change any of the terms at any time, without notice and without obligation to award any promotion.

PRIVACY

Your privacy is important to TELUS. We have a long-standing policy of protecting the privacy of our customers in all of our business operations. Please visit telus.com/privacy for more information on the principles that govern the collection, use and disclosure of personal information. These principles reflect our continuing commitment to protecting our customers' privacy.

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

ShawnC13 — Thu, 15 Nov 2018 15:15:06 GMT

Alan glad to see this promo back as many have asked for it, but I think timing is wrong. We need to get the current wait times down back to a normal 2-4 hours not 2-4 days (or longer) Is the back end ready for an influx of new customers. Can it handle a large increase in activations without putting extra strain on the moderator resources?

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

smp99 — Thu, 15 Nov 2018 15:19:30 GMT

Just to highlight - ONLINE only - do not activate in store

Re: Until December 16 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

Anonymous — Sun, 25 Nov 2018 17:19:07 GMT

@smp99 wrote:
Just to highlight - ONLINE only - do not activate in store

But you know the questions and complaints will come anyway. 🙂

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

mimmo — Thu, 15 Nov 2018 16:01:46 GMT

@ShawnC13 wrote:
Alan glad to see this promo back as many have asked for it, but I think timing is wrong. We need to get the current wait times down back to a normal 2-4 hours not 2-4 days (or longer) Is the back end ready for an influx of new customers. Can it handle a large increase in activations without putting extra strain on the moderator resources?

^this x 1000, could not have said it better.

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

Dunkgirl — Thu, 15 Nov 2018 16:03:09 GMT

Time to tell my friends to join.

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

smp99 — Thu, 15 Nov 2018 16:07:39 GMT

Off topic - sort of -

Why is the posting date in the original announcement show One Week Ago, when it was only posted about an hour ago .......

Re: Until December 16 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

Anonymous — Sun, 25 Nov 2018 17:19:31 GMT

@smp99 wrote:
Off topic - sort of -
Why is the posting date in the original announcement show One Week Ago, when it was only posted about an hour ago .......

Oh thank goodness...I thought I was hallucinating again. I thought the same thing. What...a week ago...where was I?

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

mimmo — Thu, 15 Nov 2018 16:14:57 GMT

Maybe they created the post a week ago do that is the date of the post eventhough it was only published today.

Or maybe they will extend the promo by a week 🙂

Re: Until December 16 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

Anonymous — Sun, 25 Nov 2018 17:19:53 GMT

@mimmo wrote:
Maybe they created the post a week ago do that is the date of the post eventhough it was only published today.

Or maybe they will extend the promo by a week 🙂

~~Or maybe like with The Lounge, new postings in Announcements don't show up in the new posts or topics lists.~~

Edit: and yet here we are...never mind. 🙂

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

ShawnC13 — Thu, 15 Nov 2018 16:18:38 GMT

@smp99 wrote:
Off topic - sort of -
Why is the posting date in the original announcement show One Week Ago, when it was only posted about an hour ago .......

I am thinking that there must be a section that we can't see where they can create the post and work on it and make sure it is completely correct before they publish it to the public. Then on launch day they move it to the Announcement sub section where it becomes visible

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

stonechucker — Thu, 15 Nov 2018 16:50:40 GMT

Sure, the promo is great, would love to get a friend to switch over, but the ongoing hassles of the system.

@Alan_K, @ShawnC13

I agree with ShawnC13... why now? So irresponsible.

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

Wonder_why — Thu, 15 Nov 2018 16:53:37 GMT

Awesome nice to see the Promo are back,will bring some pal over 👍😁

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

will13am — Thu, 15 Nov 2018 16:56:12 GMT

Instead of spewing negativity, I hope this brings in more customers and opportunities for me to cash in on the referrals. The best way forward for improving customer service is through growth not shrinkage.

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

ShawnC13 — Thu, 15 Nov 2018 17:09:16 GMT

@will13am wrote:
Instead of spewing negativity, I hope this brings in more customers and opportunities for me to cash in on the referrals. The best way forward for improving customer service is through growth not shrinkage.

With the current state of the system, wait times for service you think these are acceptable and will refer friends and family to the service? Your posts points it all out you are about the reward for yourself and not stability of the service for your referrals

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

sa7375 — Thu, 15 Nov 2018 18:36:31 GMT

Will this promo apply to new clients opting for the $10 (50 mins + 50 texts) plan?

Re: Until December 16 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

Anonymous — Sun, 25 Nov 2018 17:20:23 GMT

@sa7375 wrote:
Will this promo apply to new clients opting for the $10 (50 mins + 50 texts) plan?

All plans.

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

srlawren — Thu, 15 Nov 2018 18:55:24 GMT

@ShawnC13 wrote:
@will13am wrote:
Instead of spewing negativity, I hope this brings in more customers and opportunities for me to cash in on the referrals. The best way forward for improving customer service is through growth not shrinkage.
With the current state of the system, wait times for service you think these are acceptable and will refer friends and family to the service? Your posts points it all out you are about the reward for yourself and not stability of the service for your referrals

@ShawnC13 concur 100%. The referral credit could be $250 and I would still not refer anyone I care about in the current state. 3+ days for first response is unaccaptable in 2018 and there are too many weird glitches. Customers shouldn't have to use the lost/stolen trick or add an extra $1 top up to get things working. I know it works and we should continue to tell people to do it when they're stuck, but it's just not right and we shouldn't have to be doing it, not on an ongoing basis.

EDIT: Sorry @Alan_K for the frankness in this response but PM's priorities are upside down at the moment. I feel strongly about this.

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

will13am — Thu, 15 Nov 2018 19:00:15 GMT

@ShawnC13 wrote:
@will13am wrote:
Instead of spewing negativity, I hope this brings in more customers and opportunities for me to cash in on the referrals. The best way forward for improving customer service is through growth not shrinkage.
With the current state of the system, wait times for service you think these are acceptable and will refer friends and family to the service? Your posts points it all out you are about the reward for yourself and not stability of the service for your referrals

Let me try to understand your contrarian view. What you are suggesting is that instead of promoting more friends and family to use the service, I should contact my existing referrals and warn them that service is about to deteriorate a notch because yet another promotion is being offered. Essentially, I should be telling them to consider getting a different service. Well, no I won;'t be doing that. If my contacts are considering a new provider, I will not tell them to avoid this service because of current long moderator team interaction times. We don't use the service so that we can maximize interaction with customer service. For the most part, most don't even know of this current condition. I have said it many times and I will say it again and again, the best way to have improved service is to see growth not shrinkage. This is a business that relies on growth. No business shrinks to greatness.

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

ShawnC13 — Thu, 15 Nov 2018 19:18:24 GMT

@will13am, no not suggesting to contact all of your referrals you currently have and tell tehm they should be looking for a new provider. I have found that my service and the people I have referred has been very stable with no issues. As for new referrals I personally feel that with the recent glitches and service backlogs and strange occurances on accounts put a friend or family member in the risk of experiencing this. I understand we don't use the service for interaction with the support team and hope we never have to use the support team. I have never had any issues with any of the accounts I have managed or referred so I am not sure if the main issues happening now are a user error or a system error. I am still a strong supporter of PM but will not throw myself under the bus until it at least slows down (service issues are dealt with in a reasonable time.) I just like you signed up during the fall promo and yes there were HUGE wait times then as well but they really didn't show up until after. I am not sure if I would have joined had I read of the 2 week + response time. The trust of my family and friends is something I value more than a $25 reward and growing PM when their system is in the current state it is in.