topic Re: System maintenance- on November 4, 2018 at 12:00am ET to 10:00am ET. in Announcements

System maintenance- on November 4, 2018 at 12:00am ET to 10:00am ET.

Shazia_K — Wed, 31 Oct 2018 21:15:52 GMT

This means that on November 4, 2018 at 12:00am ET to 10:00am ET you won't be able to do the following:

Access your Self-Serve account
Activate a new account

We apologize for any inconvenience this may cause.

Re: System maintenance- on November 4, 2018 at 12:00am ET to 10:00am ET.

RobertQc — Wed, 31 Oct 2018 23:05:11 GMT

Thanks for letting us know, I sure hope this is due to the plan builder getting some new offers for us $10-35 subscribers. These $40+ big gig offers are tired.

Re: System maintenance- on November 4, 2018 at 12:00am ET to 10:00am ET.

tamzid1999 — Wed, 31 Oct 2018 23:18:12 GMT

Re: System maintenance- on November 4, 2018 at 12:00am ET to 10:00am ET.

stonechucker — Thu, 01 Nov 2018 02:35:37 GMT

I bet it’s the fix, to fix all issues.

ive also got land in Florida going really cheap.

Re: System maintenance- on November 4, 2018 at 12:00am ET to 10:00am ET.

smp99 — Thu, 01 Nov 2018 15:43:08 GMT

@RobertQc wrote:
Thanks for letting us know, I sure hope this is due to the plan builder getting some new offers for us $10-35 subscribers. These $40+ big gig offers are tired.

If they want to go big, GO BIG. I would pay $100/month for unlimited 3G speed data.

Re: System maintenance- on November 4, 2018 at 12:00am ET to 10:00am ET.

stonechucker — Thu, 01 Nov 2018 15:59:46 GMT

Monthly pans are not offered here. 30 or 90-day cycles only. I do not see this changing.

Re: System maintenance- on November 4, 2018 at 12:00am ET to 10:00am ET.

popping — Thu, 01 Nov 2018 22:04:19 GMT

Couple wish items to be fixed with this maintenance update:

1. Change to a lower value plan on next renewal date bug

2. Allow online renewal without plan change during suspension.

These 2 wish items will shorten moderator wait time.

Re: System maintenance- on November 4, 2018 at 12:00am ET to 10:00am ET.

canon — Fri, 02 Nov 2018 01:57:19 GMT

Hello

help

I want to quit public mobile

I hate this thing

how the f* do you sing off, I do not want to pay again in november

please reply

Re: System maintenance- on November 4, 2018 at 12:00am ET to 10:00am ET.

popping — Fri, 02 Nov 2018 02:04:21 GMT

@canon wrote:
Hello
help
I want to quit public mobile
I hate this thing
how the f* do you sing off, I do not want to pay again in november
please reply

Disable autopay and remove your credit card from your account.

You account will be suspended on the next renewal date with no payment.

After 90 days on suspended status. You account will be cancelled.

But if you want your phone number, just port your number to your new provider and your account will be canceled. But you still want to disable autopay and deleted your credit card before porting your number out.

Re: System maintenance- on November 4, 2018 at 12:00am ET to 10:00am ET.

Anonymous — Fri, 02 Nov 2018 02:36:32 GMT

Further to that though you would need to have this account active to port the number.

Re: System maintenance- on November 4, 2018 at 12:00am ET to 10:00am ET.

popping — Fri, 02 Nov 2018 02:42:17 GMT

Re: System maintenance- on November 4, 2018 at 12:00am ET to 10:00am ET.

dna2016 — Fri, 02 Nov 2018 13:36:02 GMT

Thanks for the heads up.

@RobertQc love the response. Another promo comes out and it's like, "AGAIN?!!!!". Lol. Probably won't see any new promos until maybe black friday and/or cyber monday. But would be nice to get some $30 and under deals, and hopefully some decently priced LTE offers.

Re: System maintenance- on November 4, 2018 at 12:00am ET to 10:00am ET.

Lisaf — Fri, 02 Nov 2018 14:51:32 GMT

this seems to be afftecting my ability to pay. I can't even see what plan I'm on. I have no phone how do I pay for my 40.00 plan?

Re: System maintenance- on November 4, 2018 at 12:00am ET to 10:00am ET.

krazykiwi — Fri, 02 Nov 2018 14:54:43 GMT

@Lisaf wrote:
this seems to be afftecting my ability to pay. I can't even see what plan I'm on. I have no phone how do I pay for my 40.00 plan?

I do not think it is this. Would you mind starting a new topic? Your request will receive more attention that way.

Re: System maintenance- on November 4, 2018 at 12:00am ET to 10:00am ET.

Anonymous — Fri, 02 Nov 2018 14:55:25 GMT

@Lisaf wrote:
this seems to be afftecting my ability to pay. I can't even see what plan I'm on. I have no phone how do I pay for my 40.00 plan?

Well...it's not the 4th yet but you could try using the 611 dial-in service.

Sometimes the site kinda glitches up.

Re: System maintenance- on November 4, 2018 at 12:00am ET to 10:00am ET.

Lisaf — Fri, 02 Nov 2018 14:58:16 GMT

Thank you! This is the first time this has happened:)

Re: System maintenance- on November 4, 2018 at 12:00am ET to 10:00am ET.

Lisaf — Fri, 02 Nov 2018 14:58:49 GMT

How do I start a new topic? My first time here in the community.

Re: System maintenance- on November 4, 2018 at 12:00am ET to 10:00am ET.

krazykiwi — Fri, 02 Nov 2018 15:01:59 GMT

@Lisaf wrote:
How do I start a new topic? My first time here in the community.

go to the main community page, at the bottom select in this case "paying for your service". On that page pick "start a topic" at the top.

Re: System maintenance- on November 4, 2018 at 12:00am ET to 10:00am ET.

Lisaf — Fri, 02 Nov 2018 15:03:18 GMT

Thank you so much will do that now:)

Re: System maintenance- on November 4, 2018 at 12:00am ET to 10:00am ET.

niner — Fri, 02 Nov 2018 19:11:09 GMT

I'm on autopay since the beginning of my time with you and it was declined on Oct 29th, so I've been without a phone since then waiting for Ashley to re-activate my phone. Now you're telling me that potentially it will be after the maintenance is done on Nov 4th. I might be gone by then. Take my money and reactivate immediately.