topic Re: Online SIM delivery may be longer than usual until Canada Post rotating strike has ended in Announcements

Online SIM delivery may be delayed until Canada Post’s service backlog has cleared

Brooke_C — Fri, 14 Dec 2018 18:37:21 GMT

Hey Community,

While the Canada Post rotating strike has ended, delivery continues to be delayed due to their backlog of mail and parcels. This means that any SIM cards you purchase online with us may take longer than the typical 3-7 business days. With this in mind, you may want to purchase your SIM card at one of our participating retailers that is closest to you. To find out where our retail partners are located, click here.

As more information becomes available, we will be sure to keep you in the loop!

If you have any questions, let us know by posting below.

-Public Mobile Community Team

Re: Online SIM delivery may be longer than usual until Canada Post rotating strike has ended

ShawnC13 — Wed, 24 Oct 2018 15:16:27 GMT

Thanks @Brooke_C, hopefully people won't run into issues at Walmarts if they are just wanting to purcahse a sim and activate at home online

Re: Online SIM delivery may be longer than usual until Canada Post rotating strike has ended

stonechucker — Wed, 24 Oct 2018 15:32:42 GMT

Officially, the rotating strike started on Monday, October 22nd. This is day 3 of the rotating strikes.

As for Wal-Mart - I assume they'll use the strike as an excuse to force in store only, as they won't be able to refill their stock. Yes, I'm sure they get a more substantial courier service to get it to them.

Re: Online SIM delivery may be longer than usual until Canada Post rotating strike has ended

mimmo — Wed, 24 Oct 2018 15:34:19 GMT

@slash407how can you say that? Yesterday the strike was in Toronto the day before in Victoria. If sims were supposed to be sorted and shipped from Toronto yesterday then they would not have been causing a delay for every sim purchaser not just rural. How long the delay is depends on how fast the sorting plant can get and process the backlog.

Re: Online SIM delivery may be longer than usual until Canada Post rotating strike has ended

computergeek541 — Wed, 24 Oct 2018 23:56:01 GMT

@slash407 wrote:
i think its just really rural areas that are effected, and a very few amount of towns for the time being

Unfortunately, that's not the case, and it's quite the opposite. These strikes started on Monday, and on that day, this 24 strike included places such sich as Windsor, Victoria, and Edmonton, which are all populated urban areas.

In addition, almost all of Toronto and surrounding areas have been down all of both Tuesday and Wednesday. This includes Mississauga's main sorting plant, which two thirds of all packages in Canada go through.

Further, Public Mobile ships out of the Toronto area. This means, that unless a different shipping company is used, most sim card shipments going out the past few days have aleady been delayed. It would also mean that Public Mobile hasn't shipped anything in 48 hours (unlesss different company used).

Re: Online SIM delivery may be longer than usual until Canada Post rotating strike has ended

jp2 — Wed, 24 Oct 2018 23:56:25 GMT

Canada post is a joke. The only company that has a monopoly and still can't survive

Re: Online SIM delivery may be longer than usual until Canada Post rotating strike has ended

Effort — Thu, 25 Oct 2018 00:02:04 GMT

@jp2 wrote:
Canada post is a joke. The only company that has a monopoly and still can't survive

They survive just fine. The Canadian Union of Postal Workers just want more full time positions because part time positions pay less and have no benefits.

Re: Online SIM delivery may be longer than usual until Canada Post rotating strike has ended

piggykiller — Thu, 25 Oct 2018 00:52:55 GMT

I believe the reason of strike in deep is that workers want to stop weed................lol

anyway i have3 spare sim at home. i am pretty safe for long time time strike.

Re: Online SIM delivery may be longer than usual until Canada Post rotating strike has ended

stonechucker — Thu, 25 Oct 2018 01:19:54 GMT

Just remember, no tax money is provided to Canada Post.. it’s a privately run company.

They make a ton of money, and own the Puralator Courier company also.

Re: Online SIM delivery may be longer than usual until Canada Post rotating strike has ended

Anonymous — Thu, 25 Oct 2018 02:32:24 GMT

@stonechucker wrote:
Just remember, no tax money is provided to Canada Post.. it’s a privately run company.

They make a ton of money, and own the Puralator Courier company also.

Canada Post is a crown corporation arms-length owned by Liz through the citizens of Canada. So really the citizens own it.

Re: Online SIM delivery may be longer than usual until Canada Post rotating strike has ended

EdmondY — Thu, 25 Oct 2018 03:48:53 GMT

It's a crown corporation without support from the crown. While it's owned by the government, the government doesn't manage it nor fund it in any sense, so it works as if it was a private company (with the exception of UPU obligations).

Re: Online SIM delivery may be longer than usual until Canada Post rotating strike has ended

dougc — Thu, 25 Oct 2018 16:12:56 GMT

Calgary supposedly shutdown today till 6pm 🙂

...They make a ton of money, .."

Enough that the president's position historically gets like a million $ yrly in bonus $ .

~ For what ? - yrly postage hikes, layoffs of frontline staff, resulting in 'sketchy' service . . . . .

"..it’s a privately run company..." eh ?

Crown Corporation ! IF the numbers reported in this Wiki' posting are even half correct, they should not be receiving any taxpayers $.

https://en.wikipedia.org/wiki/Canada_Post

BTW, we like mail being delivered to our door mailbox ..vs those "supermailboxes" that the riffraff/crackheads are targeting in increasing incidents ... granted cpo management tend to be in constant denial of

that !

Re: Online SIM delivery may be longer than usual until Canada Post rotating strike has ended

dna2016 — Thu, 25 Oct 2018 19:59:57 GMT

@slash407,it's a rotating postal strike, so technically everywhere is effected, just a matter of when that areas turn comes up. But I've heard with these rotations a standard 3-5 business days delivery can now take as long as 2-3 weeks.

Re: Online SIM delivery may be longer than usual until Canada Post rotating strike has ended

dna2016 — Thu, 25 Oct 2018 20:04:29 GMT

@Brooke_C thanks for the heads up, because I'm sure a lot of people don't realize how this rotating strike can really delay product delivery by even weeks.

To be honest with the amount of retail locations someone can get a PM Sim now, I'm not sure why people still order them online (besides the few Walmarts that like to be difficult). But I understand those few areas that don't have close retail locations. But even then I'd still take a 20-30 minute drive to get a SIM at a Walmart (and at the same time do my grocery and regular shopping), than have to wait days, or now even weeks because of the strike. Just pick it up and activate the same day. No need to wait and then potentially miss out on expiring "promotions".

Re: Online SIM delivery may be longer than usual until Canada Post rotating strike has ended

Poogzley — Fri, 26 Oct 2018 02:07:58 GMT

What happens to orders that have been already placed? Can they be cancelled/refunded?

Re: Online SIM delivery may be longer than usual until Canada Post rotating strike has ended

Dunkman — Fri, 26 Oct 2018 02:14:58 GMT

@Poogzley

Generally speaking, no refunds on online SIM card orders, but this might be a special situation. You can contact moderator with your order number to find out.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

Re: Online SIM delivery may be longer than usual until Canada Post rotating strike has ended

Poogzley — Fri, 26 Oct 2018 02:24:55 GMT

@Dunkman wrote:
@Poogzley
Generally speaking, no refunds on online SIM card orders, but this might be a special situation. You can contact moderator with your order number to find out.

Ok, Il do that now.

Thank you!

Re: Online SIM delivery may be longer than usual until Canada Post rotating strike has ended

computergeek541 — Fri, 26 Oct 2018 03:53:11 GMT

@Poogzley wrote:
What happens to orders that have been already placed? Can they be cancelled/refunded?

For all we know, Public Mobile has started using other shipping services. If there was a full-blown complete Canada Post work stoppage, I can't see Public Mobile just shutting down the online sim card store. We know that most times, other companies charge more (often much, much more) than Canada Post, but I'm certain Public Mobile loses money on sim card shipments/sales anyway. I realize that Public Mobile/Telus would get a huge discounts from Canada Post, but Xpresspost and Canada Post Priority services aren't cheap.

Re: Online SIM delivery may be longer than usual until Canada Post rotating strike has ended

jp2 — Sat, 27 Oct 2018 03:58:20 GMT

@stonechucker wrote:
They make a ton of money, and own the Puralator Courier company also.

That explains why Puralator is so bad hahaha. I've never had a package from Puralator successfully delivered to my house

Re: Online SIM delivery may be longer than usual until Canada Post rotating strike has ended

computergeek541 — Sat, 27 Oct 2018 07:05:59 GMT

@jp2 wrote:
@stonechucker wrote:
They make a ton of money, and own the Puralator Courier company also.
That explains why Puralator is so bad hahaha. I've never had a package from Puralator successfully delivered to my house

Never? Are you using a PO Box?

If you've never had a package properly delivered by Purolator, there's likely something that's making your address for them difficult to find. Companies don't just deliberately mess up your deliveries. And if it's been happening for extended periods of time with Purolator, they've more than likely rotated different delivery drivers for your area. Anyone can make a mistake but if it's all the time, there could be an underlying issues causing that. I've never had problems with Purolator, and very few with Canada Post, or any other carrier for that matter.

I know that people often do not properly address packages and recepients often don't know how to properly provide an address when there are multiple unit numbers at one speicfic street number address. For example, near me, there was a brand new group of townhouses built, and the builders attached street numbers on walls of these houses in the manner of "22-1, 22-2, and 22-3 Fake Street). Problem is, that is wrong (if formatting an address like that, unit number must always be before the "-". If someone or a company actually addresses a package in the incorrect manner like that, the packages would actually get delivered to 1 Fake Street instead of 22 Fake Street, even if the shipping company knows that a mistake was made on the label (legal requirements).