topic Re: Get 6 GB at 3G speeds for $45! in Announcements

Get 6 GB at 3G speeds for $45!

Alan_K — Tue, 20 Nov 2018 14:26:05 GMT

Update as of November 20, 2018: This plan is now expired.

Hey Community,

As a competitive response, effective October 24th, 2018 we are bringing back our 6GB at 3G speed for $45 plan for a limited time only.

Plan details:

$45 for 6 GB at 3G speed

30-day plan
6 GB of data at 3G speed
Unlimited Canada-wide Talk
Unlimited International Text and Picture Messaging
New and current customers are eligible

How to get this offer:

New customers	Current customers
Purchase a SIM Card: Click here to order online or locate a participating retailer to purchase a SIM Card. Visit activate.publicmobile.ca and follow the instructions to activate your SIM Card. If purchasing from a participating retailer, the retail associate can assist you with the activation. During the activation process, select the Ready-made plan “$45 for 6 GB of data at 3G speed”.	Log in on Self Serve Go to “Plan and Add-ons” Select “Change Plan” Select the Ready-made plan “$45 for 6 GB of data at 3G speed”. You will have the option of changing your plan immediately or upon the next renewal date.

To learn more about Public Mobile, click here.

-Public Mobile Community Team

FAQs

Question	Answer
How long will this plan be in market?	This is a limited time offer and is subject to change without notice. Please refer to Public Mobile’s Service Terms. Please note that the promotion will not be honoured after it has ended. This includes SIM cards that have been purchased online, are in-transit and not yet activated.
Will I keep the same plan forever? Will my plan change?	Please refer to our Terms of Service for more information about our plans.
I am an existing customer. What is the difference between changing my plan immediately and changing my plan on the next renewal date?	When changing your plan, you have 2 options: (1) change your plan immediately or (2) change on your next renewal date. We recommend changing your plan on your next renewal date so your money can go further, but ultimately the choice is yours. To learn more about how to change your plan and other things you should consider when determining which option is best for you, check out our Self-Serve Account Management help article here.
What happens if the “$45 for 6 GB at 3G speed” plan becomes unavailable before my next plan renewal date?	If you choose to change your plan to “$45 for 6 GB at 3G speed” on the next renewal date and the request has been submitted successfully, you will still switch to the “$45 for 6 GB at 3G speed” plan even if the promotion ends before your renewal date occurs.

Re: Get 6 GB at 3G speeds for $45!

Jarvar — Wed, 24 Oct 2018 13:50:52 GMT

Is this the same plan they just made an announcement was ending? Along with the $40/4.5 GB Plan?

Is this a normal practice where they remove it for a week or two and bring it back? or are these plans really their most popular?

Why not just make it a standard plan Less for Less?

Re: Get 6 GB at 3G speeds for $45!

Dunkman — Wed, 24 Oct 2018 13:52:28 GMT

Good news for people wanting more data plan. Public Mobile should just make this a regular plan, instead of limited time only. Since the "competition" is having this similar plan most of the time recently anyways.

As stated before, how about deals on lower data plans?

Re: Get 6 GB at 3G speeds for $45!

ShawnC13 — Wed, 24 Oct 2018 13:54:19 GMT

Competitive responses are ok it means we are getting offered what others are offering but I would really like to go back to when PM was the innovator or disruptor in the market. Make the competition react to what you do and be a market leader not wait for what they are doing and react to it.

Re: Get 6 GB at 3G speeds for $45!

Jarvar — Wed, 24 Oct 2018 14:03:01 GMT

@Dunkman wrote:

Good news for people wanting more data plan. Public Mobile should just make this a regular plan, instead of limited time only. Since the "competition" is having this similar plan most of the time recently anyways.

As stated before, how about deals on lower data plans?

I agree with @Dunkman I have seen a few others who are looking for better deals on lower data plans. Not everyone needs so much data.

Re: Get 6 GB at 3G speeds for $45!

Anonymous — Wed, 24 Oct 2018 14:05:00 GMT

Sigh.

Re: Get 6 GB at 3G speeds for $45!

stonechucker — Wed, 24 Oct 2018 14:07:58 GMT

I have to agree with @ShawnC13, making the other respond to Public Mobile is the course I would also like to see.

However, saying this, STOP the response, FIX the ongoing issues that prevent customers from using a fully self-serve website. I can't recommend people to come here, because I'll be blamed for their lack of service *IF* things go wrong. STOP forcing me to tell others to go elsewhere.

Re: Get 6 GB at 3G speeds for $45!

mimmo — Wed, 24 Oct 2018 14:32:07 GMT

I'm just glad that competive responces are not match the calling zones. 🙂

Great to see PM be competitive, it would be better to be innovative.

It would be interesting to see the responces to:

1) a lower data promotion

2) properly functioning selfserve site

3) a mod reply time to be back to a couple hours.

Re: Get 6 GB at 3G speeds for $45!

will13am — Wed, 24 Oct 2018 14:36:36 GMT

@stonechucker wrote:
I have to agree with @ShawnC13, making the other respond to Public Mobile is the course I would also like to see.

However, saying this, STOP the response, FIX the ongoing issues that prevent customers from using a fully self-serve website. I can't recommend people to come here, because I'll be blamed for their lack of service *IF* things go wrong. STOP forcing me to tell others to go elsewhere.

I think we have had this discussion several times in the past. As a business, you cannot really stop selling so that you can fix your infrastructure. It is the growth and ongoing viability of the service that gives the business a raison d'etre to invest resources to keep the infrastructure in good working order. These are not mutually exclusive activities, but rather complementary. This service is the only one I know that has a completely broken password reset.

Re: Get 6 GB at 3G speeds for $45!

Anonymous — Wed, 24 Oct 2018 14:40:05 GMT

@will13am wrote:
This service is the only one I know that has a completely broken password reset.

Only for those usernames that start with stone. 🙂 It worked fine for me just a couple days ago.

Re: Get 6 GB at 3G speeds for $45!

ShawnC13 — Wed, 24 Oct 2018 14:57:18 GMT

@Anonymous wrote:
@will13am wrote:
This service is the only one I know that has a completely broken password reset.
Only for those usernames that start with stone. 🙂 It worked fine for me just a couple days ago.

Worked for me just now as well

Re: Get 6 GB at 3G speeds for $45!

MoreYummy — Wed, 24 Oct 2018 14:57:57 GMT

It will come and go.

Good its back though!

Get them while they are here when competitions have similar plans.

Re: Get 6 GB at 3G speeds for $45!

smp99 — Wed, 24 Oct 2018 15:01:37 GMT

@Anonymous wrote:
@will13am wrote:
This service is the only one I know that has a completely broken password reset.
Only for those usernames that start with stone. 🙂 It worked fine for me just a couple days ago.

Password reset/change seems to work if you are already logged into your account and want to change it.

If you have forgotton your password your, the link or process to reset it seems to have failed.

Re: Get 6 GB at 3G speeds for $45!

Anonymous — Wed, 24 Oct 2018 15:04:32 GMT

@smp99 wrote:

@Anonymous wrote:
@will13am wrote:
This service is the only one I know that has a completely broken password reset.
Only for those usernames that start with stone. 🙂 It worked fine for me just a couple days ago.
Password reset/change seems to work if you are already logged into your account and want to change it.

If you have forgotton your password your, the link or process to reset it seems to have failed.

Not from my experience.

But the fact that it's not rock solid for all users makes it problematic. And frankly, embarrassing.

Re: Get 6 GB at 3G speeds for $45!

ShawnC13 — Wed, 24 Oct 2018 15:05:06 GMT

@smp99 wrote:

@Anonymous wrote:
@will13am wrote:
This service is the only one I know that has a completely broken password reset.
Only for those usernames that start with stone. 🙂 It worked fine for me just a couple days ago.
Password reset/change seems to work if you are already logged into your account and want to change it.

If you have forgotton your password your, the link or process to reset it seems to have failed.

I just did this. I didn't login and hit forgot password went through the steps an got the email within a minute

Re: Get 6 GB at 3G speeds for $45!

stonechucker — Wed, 24 Oct 2018 15:19:12 GMT

@ShawnC13 wrote:
@smp99 wrote:

@Anonymous wrote:
@will13am wrote:
This service is the only one I know that has a completely broken password reset.
Only for those usernames that start with stone. 🙂 It worked fine for me just a couple days ago.
Password reset/change seems to work if you are already logged into your account and want to change it.

If you have forgotton your password your, the link or process to reset it seems to have failed.
I just did this. I didn't login and hit forgot password went through the steps an got the email within a minute

II the time since the issue was last marked [RESOLVED], I've never received the email - it's not in SPAM, it's not in the 'Bin', it's not in my 'all emails' view. Back office tech at Public Mobile have monitored for my email address (the one I enter and confirm on the password reset process), and it's not being sent out. They don't see it at all.

I'm testing it again today - so far 10 minutes, no email yet.

Re: Get 6 GB at 3G speeds for $45!

ute1978 — Wed, 24 Oct 2018 15:43:54 GMT

@Alan_K wrote:
Hey Community,

As a competitive response, effective October 24th, 2018 we are bringing back our 6GB at 3G speed for $45 plan for a limited time only.

I don't feel like this creates excitement anymore.

Re: Get 6 GB at 3G speeds for $45!

Wonder_why — Wed, 24 Oct 2018 15:57:24 GMT

Now PM is talking 😁😀

Re: Get 6 GB at 3G speeds for $45!

srlawren — Wed, 24 Oct 2018 16:12:05 GMT

@ute1978 wrote:
@Alan_K wrote:
Hey Community,

As a competitive response, effective October 24th, 2018 we are bringing back our 6GB at 3G speed for $45 plan for a limited time only.

I don't feel like this creates excitement anymore.

@ute1978 to be frank, it's not really meant to. It's meant to prevent a flood of people choosing the competitor(s) due to excitement there. Zero innovation, merely zeroxing competitors' offerings (granted--thankfully as already noted--minus the dreadful zones).

Re: Get 6 GB at 3G speeds for $45!

ghune — Wed, 24 Oct 2018 18:33:49 GMT

I'm not surprised by those plans. They want to push customers toward more expensive plans, even if they have to offer much more data for it. The money is in the plan, not what you offer for it.

I'm pretty sure that an aggressive, cheaper plan would make many people switch from the popular 40$/4.5GB to this new attractive cheaper plan. I have this 40/4.5 plan and I'm far from using all of this data. In fact, I would make the switch as well.

So I understand that they are reluctant to trigger a massive migration of customers toward cheaper plans and make less money. Indeed, there is no competition for those plans. The compeition is in the 40/50$ range. It's pretty much my budget, so I'm ok with that. They would offer 10Go for 50$, I would not take it.

A 30 dollars plan for 2 GB data would be perfect for me... but it's ok: I pay a bit more for more. I'm still very pleased with PM. I still can't find better right now.