topic Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET in Announcements

System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

Shazia_K — Thu, 11 Oct 2018 20:39:00 GMT

This means that on Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET you won't be able to do the following:

Access your Self-Serve account
Activate a new account

We apologize for any inconvenience this may cause.

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

RobertQc — Thu, 11 Oct 2018 20:48:56 GMT

Hopefully this is due to updating the plan builder with some new promotions!

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

stonechucker — Fri, 12 Oct 2018 01:15:05 GMT

Would love to see cost savings return for 90-day cycles.

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

Wonder_why — Fri, 12 Oct 2018 02:04:07 GMT

@Shazia_K Thanks for the info

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

srlawren — Fri, 12 Oct 2018 04:05:58 GMT

I don't think they'd need a 9 hour outage window to change the plan offerings. This sounds more like routine maintenance. I would guess OS patching and/or database maintenance (reindexing, archiving old data, etc). But i could be way off base.

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

will13am — Fri, 12 Oct 2018 04:07:06 GMT

Oh, please, please fix more and break less in the process.

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

nguyen2007 — Fri, 12 Oct 2018 05:23:36 GMT

Thanks for the info.

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

austinhuang — Fri, 12 Oct 2018 22:22:22 GMT

Thanks! Also apparently the header of self-serve has changed to be in line with the main website. Might be some self-serve upgrade!

(Ignore previous edit)

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

Oldtimer102 — Sat, 13 Oct 2018 00:07:41 GMT

I second this!!

90 days cycles involve a degree of risk. (Payment of full 90 day amount despite possibility of flash deals or unforeseen circumstances, international travel, cancellation)

Those locked in for 90 days deserve some sort of reward! Otherwise I'll be sticking to month long plans

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

stonechucker — Sat, 13 Oct 2018 11:03:05 GMT

@Oldtimer102 You only get 4 month long plans at Public Mobile. However you can get 12 30-day cycles, and a 5 or 6 day early start to the next year, depending on the year.

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

Oldtimer102 — Sat, 13 Oct 2018 12:21:01 GMT

@stonechucker

Sorry I don't follow.

What are these 4 month long plans that you mentioned?

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

stonechucker — Sat, 13 Oct 2018 13:28:30 GMT

There are no monthly plans actually. There are only 30-day or 90-day cycles.

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

Haiggy — Sat, 13 Oct 2018 19:38:39 GMT

@RobertQc wrote:
Hopefully this is due to updating the plan builder with some new promotions!

I bet that will happen after the 15th when the current promotions end. 🙂

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

ashleyb — Sat, 13 Oct 2018 22:41:45 GMT

Thannks for the update!

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

reyres — Sun, 14 Oct 2018 16:18:16 GMT

FIX your website. My plan expired today and nothing works. I cannot renew or change anything

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

mimmo — Sun, 14 Oct 2018 16:27:52 GMT

@reyres if renewing try calling 611 can pay via voucher buy from recharge.com or if you have a cc on file.

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

Mastaiso — Mon, 15 Oct 2018 03:23:00 GMT

Clear your browser cache/cookies and return to self serve, u should see your plan and make a payment. Since the update, my plan wasnt there until I did that.

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

AF1187 — Mon, 15 Oct 2018 16:18:13 GMT

I have cleared browser cache and cookies but that did not solve my problem - the system keeps denying my credit card for some reason. According to my bank, there's nothing wrong with my card. Not sure what to do and in desperate need to have my account active again.

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

Anonymous — Mon, 15 Oct 2018 16:21:23 GMT

@AF1187 wrote:
I have cleared browser cache and cookies but that did not solve my problem - the system keeps denying my credit card for some reason. According to my bank, there's nothing wrong with my card. Not sure what to do and in desperate need to have my account active again.

If you have a unit number in your address, don't use the unit number field. Put it in the street address. Make sure your address exactly matches that of the credit card.

Re: System maintenance- Oct 13th 11:00 PM ET to Sunday, Oct 14th 8:00 AM ET

6500K — Mon, 15 Oct 2018 17:53:28 GMT

Good to see that PM does regular upgrades and announces them. It shows good commitment to its systems and customers.

If anyone is not used to seeing these things, you should be glad that updates are being done frequently and regularly. Coming from a large organiztion and being part of regular system updates, I know that these will go a long way to stabilizing systems and increasing up-time for everyone. Some things may break temporarily, but the net effect is a better user experience with the system.

Keep up the good work guys!