topic Re: Our Chatbot SIMon is smarter + has a new look! in Announcements

Our Chatbot SIMon is smarter + has a new look!

Alan_K — Fri, 28 Sep 2018 14:11:45 GMT

Hey Community,

Exciting news!

We’ve been working hard behind the scenes to make our chatbot:

Easier for you to get your answers faster. Who wants to type anyways? We’ve added a ton of buttons, which you can simply tap, and SIMon will provide you with corresponding answer to that topic or question. This helps increase the likelihood that the bot understands your question, and we think is a great feature for those who are slow typers or simply prefer the ease of clicking a button.
Smarter and more action oriented so you get better answers. We’ve added more questions, and modified many existing questions to provide you with more information that’s relevant to your question. Depending on your question, you may notice more links to our recently revamped Knowledge Base articles or other parts of our website.

We hope that SIMon will quickly become your one-stop shop to answer your questions.

We’re hopeful that Chatbot 2.0 will answer a lot of FAQs and reduce the general questions we see on the Community!

-Public Mobile Community Team

Re: Our Chatbot SIMon is smarter + has a new look!

ShawnC13 — Mon, 17 Sep 2018 16:08:25 GMT

Great news hopefully will help people with the easy to resolve issues that can be done by themselves. I never had the chance as I was away for the testing period will give SIMon a try now.

Re: Our Chatbot SIMon is smarter + has a new look!

popping — Mon, 17 Sep 2018 16:29:04 GMT

Just tried ChatBot.

The Contact US button opens the private message form.

Re: Our Chatbot SIMon is smarter + has a new look!

Wongster94 — Mon, 17 Sep 2018 16:33:55 GMT

Wow the Chatbot SIMon is very good with answering questions. Hoping everyone will be able to get quick answers to questions about PM!

Re: Our Chatbot SIMon is smarter + has a new look!

youbme — Mon, 17 Sep 2018 16:37:03 GMT

Nice improvement!

In general I'm not a fan of these automated chat bots, but considering the nature of PM support a well designed bot can make a huge difference for customers trying to get help and are frustrated with the forum approach.

Re: Our Chatbot SIMon is smarter + has a new look!

drmartin — Mon, 17 Sep 2018 16:57:42 GMT

@Alan_K wrote:
Hey Community,

Exciting news!

We’ve been working hard behind the scenes to make our chatbot:
Easier for you to get your answers faster. Who wants to type anyways? We’ve added a ton of buttons, which you can simply tap, and SIMon will provide you with corresponding answer to that topic or question. This helps increase the likelihood that the bot understands your question, and we think is a great feature for those who are slow typers or simply prefer the ease of clicking a button.
Smarter and more action oriented so you get better answers. We’ve added more questions, and modified many existing questions to provide you with more information that’s relevant to your question. Depending on your question, you may notice more links to our recently revamped Knowledge Base articles or other parts of our website.

We hope that SIMon will quickly become your one-stop shop to answer their questions.

We’re hopeful that Chatbot 2.0 will answer a lot of FAQs and reduce the general questions we see on the Community!

-Public Mobile Community Team

Sounds great! Thanks for the hard work. 🙂 Hope it also frees up the mods!

Re: Our Chatbot SIMon is smarter + has a new look!

smp99 — Mon, 17 Sep 2018 17:04:30 GMT

Wow!

I just went under the pretense that I forgot my password. Very interactive and quite impressed with the results even suggestions for in case it bogs down. I never even had to ask the question, it was part of the tree of questions/answers

Re: Our Chatbot SIMon is smarter + has a new look!

ashleyb — Mon, 17 Sep 2018 17:16:02 GMT

Thank you! This is helpful

Re: Our Chatbot SIMon is smarter + has a new look!

will13am — Mon, 17 Sep 2018 17:18:19 GMT

I get this obsolete feeling right about now.

Re: Our Chatbot SIMon is smarter + has a new look!

stonechucker — Mon, 17 Sep 2018 17:22:45 GMT

I asked about 'call forwarding' - got nothing.

Asked about voicemail - link to all calling options, including call forwarding.

Re: Our Chatbot SIMon is smarter + has a new look!

jp2 — Mon, 17 Sep 2018 18:23:24 GMT

It will be nice when Simon can fix basic account issues such as autopay failed

Re: Our Chatbot SIMon is smarter + has a new look!

smp99 — Mon, 17 Sep 2018 19:14:29 GMT

@jp2 wrote:
It will be nice when Simon can fix basic account issues such as autopay failed

Actually you may be on to something here

What if there was a form that got filled out for Moderator Issues. Instead of a general private message, have a form. Have various options relating to ports, passwords, payments, whatever.

Depending on the subject, it could get routed to proper support people. Eg Password reset could likely get handled by summer interns. Credit card issues might be handled by some more senior, but part of accouting. Stuck ports by a tech support named Bruce :). You get the idea

But, someone would have to build it. But then again, someone built SIMon v2

Re: Our Chatbot SIMon is smarter + has a new look!

computergeek541 — Mon, 17 Sep 2018 19:23:53 GMT

Lol, just a useless as it ever was

What is data ? "I’m sorry, I didn’t understand that question. 🙁"

What is a phone? "I’m sorry, I didn’t understand that question. 🙁"

Who is Public Mobile? "I’m sorry, I didn’t understand that question. 🙁"

Re: Our Chatbot SIMon is smarter + has a new look!

Haiggy — Mon, 17 Sep 2018 20:44:52 GMT

I asked how to suspend a line, but I got billing support-related answers.

Re: Our Chatbot SIMon is smarter + has a new look!

Luddite — Mon, 17 Sep 2018 21:14:17 GMT

@will13am wrote:
I get this obsolete feeling right about now.

Is there a penalty if I never suggest to posrters that they use Simon? Maybe noone will notice the improvement.

Hope Simon does not accept referrals.

Re: Our Chatbot SIMon is smarter + has a new look!

popping — Mon, 17 Sep 2018 22:18:16 GMT

@will13am wrote:
I get this obsolete feeling right about now.

Haha... It may take a while for the ChatBot to take over your contribution to our community.

Re: Our Chatbot SIMon is smarter + has a new look!

rdm_17 — Mon, 17 Sep 2018 23:39:51 GMT

Hope u made out ok

Re: Our Chatbot SIMon is smarter + has a new look!

shartomjam — Mon, 17 Sep 2018 23:56:24 GMT

Interesting..I hope this can help...I guess any improvement is good.

Re: Our Chatbot SIMon is smarter + has a new look!

SD08 — Tue, 18 Sep 2018 00:13:44 GMT

@will13am wrote:
I get this obsolete feeling right about now.

Haha... Don't worry, reports of the obsolescence of Oracles are somewhat premature.

Re: Our Chatbot SIMon is smarter + has a new look!

Effort — Tue, 18 Sep 2018 00:59:54 GMT

Suggestion for 2.1 would be to setup some regular expression or create keyword filter for trash filler words like "what" and "is". Other than that, it is a step in the right direction.