topic Re: Our system will be down Saturday Nov 21st 10:00 pm(EST) to Sunday Nov 22nd at 9:00 am (EST) in Announcements

Our system will be down Saturday Nov 21st 10:00 pm(EST) to Sunday Nov 22nd at 9:00 am (EST)

Jeremy_M — Sat, 21 Nov 2015 15:38:45 GMT

This means from Saturday at 10 pm (Est) to Sunday at 9:00 am (Est) you won’t be able to do the following:

Access your Self-Serve account to make a payment
Activate a SIM card
Swap your SIM
Change your phone number or port-in a number

Please excuse us for any inconveniences.

Re: Our system will be down Saturday Nov 21st 10:00 pm(EST) to Sunday Nov 22nd at 9:00 am (EST)

makkahn28 — Sat, 21 Nov 2015 20:50:31 GMT

Does that mean that the PM Calvary is coming to chase the Bugs and glitches outta town? Yippee Kai Yay. Happy trails Bugs

Re: Our system will be down Saturday Nov 21st 10:00 pm(EST) to Sunday Nov 22nd at 9:00 am (EST)

NDesai — Sat, 21 Nov 2015 20:55:32 GMT

I am still unable to change my plan.

Please take a look into that.

Re: Our system will be down Saturday Nov 21st 10:00 pm(EST) to Sunday Nov 22nd at 9:00 am (EST)

7789849803 — Sat, 21 Nov 2015 21:01:30 GMT

@makkahn28 wrote:
Does that mean that the PM Calvary is coming to chase the Bugs and glitches outta town? Yippee Kai Yay. Happy trails Bugs

Lawd, I hope so!

Re: Our system will be down Saturday Nov 21st 10:00 pm(EST) to Sunday Nov 22nd at 9:00 am (EST)

bilal — Sun, 22 Nov 2015 05:52:46 GMT

Will plan changes and autopayments be OK?

I have requested a plan change over email and my autopayment is tonight.

I hope I don't loose my number this way.

Re: Our system will be down Saturday Nov 21st 10:00 pm(EST) to Sunday Nov 22nd at 9:00 am (EST)

7789849803 — Sun, 22 Nov 2015 06:11:34 GMT

@bilal You can always make a payment over the phone by dialing 611, if you're concerned about service disruption. As long as you stay enrolled in autopay, you will continue to get the service credit - even if you add credit manually (such as by calling 611) to cover your next renewal.

Re: Our system will be down Saturday Nov 21st 10:00 pm(EST) to Sunday Nov 22nd at 9:00 am (EST)

makkahn28 — Sun, 22 Nov 2015 13:44:53 GMT

@bilal, I'm sure your Rate Plan(s) are 100% safe, sound, not even a Bug can nibble away at it. PM is finally using Norkin's secret ingredient to Terminate them.

Hasta LA Bugga, Buggy

Re: Our system will be down Saturday Nov 21st 10:00 pm(EST) to Sunday Nov 22nd at 9:00 am (EST)

Ben — Sun, 22 Nov 2015 15:33:10 GMT

Still doesn't work. I can login but anything I do takes a really long time. And when I choose a new plan and click change my plan, it doesn't do anything, even after a long wait. 😞

Re: Our system will be down Saturday Nov 21st 10:00 pm(EST) to Sunday Nov 22nd at 9:00 am (EST)

bilal — Sun, 22 Nov 2015 16:25:18 GMT

Unfortunately, I want my plan changed from 90 days to 30 days. It was supposed to happen as it was scheduled but it hasn't. Now my number is inactive.

Re: Our system will be down Saturday Nov 21st 10:00 pm(EST) to Sunday Nov 22nd at 9:00 am (EST)

Tamar_S — Mon, 23 Nov 2015 16:11:25 GMT

Hello Bilal!

Thank you for contacting Public Mobile.

I'm sorry to hear that your rate plan has not been changed yet.

In order to be able to contact one of our customer service agents, I will suggest you to click on this link below and follow the steps:

https://publicmobile.ca/en/on/get-help

- My Account

- Rate Plan and Add-Ons

- Rate Plan

- And then Email Us

Thanks,