topic Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards in Announcements

A letter from Dave to the Community: Introducing bigger and better Community Rewards

Dave_M — Mon, 25 Jun 2018 13:28:16 GMT

Hello Community,

It has been a while since I last posted a letter to the Community. Today, I am excited to be back here with an update on our Community Rewards program. The whole team is excited about these changes and we hope you will be, as well.

A few weeks ago, the Oracles brought our Community Rewards front and center and shared with us that there was some confusion and perceived unfairness surrounding how the Top 0.1%/Oracle award gets applied every month. We are thankful for all of you who shared your feedback and for the Oracles who shone a light on that for us.

Your feedback has helped us recognize that we had an opportunity to clean up and simplify our Rewards. To that end, we are changing our Community Rewards to make things fairer and easier to understand. On top of that, we are delighted to increase the Reward amounts (full details below!). Our online support model could not work without the tremendous support that you, our Community members, provide so we thought it very fitting to increase the Rewards as we went through this review. Your contribution and support, as always, is greatly appreciated, and we hope you’ll enjoy these changes as much as we do.

Sincerely,

Dave

Details:
FAQs:

Question	Answer
What has changed?	1. We now reward Oracles on a clearly separate level from other contributors, allowing our other Community users to achieve the top Rewards level. 2. The Rewards buckets will be grouped in Top 50%, 25%, 10%, 5%, and 1% buckets in favour of eliminating confusing decimals (We’re looking at you, Top 0.5%!) and to make the Rewards levels less intimidating to navigate. 3. The Reward amount has increased at almost every level – Oh yeah!
Why are these changes happening?	As suggested by our Oracles, we’ve made these changes so that our Community Rewards will be more fair and easier to understand. As we reviewed our Community Rewards, we also thought it was fitting to increase their value, as our online support model could not work without the tremendous support you and our other Community members provide. Thank you for all your help - keep it going!
I’m currently earning a Community Reward every month. How is this going to affect me?	The short answer: it depends. The amount you are rewarded depends on your contribution level relative to overall contribution, which can change month to month even if you contribute very consistently. All things equal, if you’re in the Top 10% or above for June, you’ll find yourself a bigger Community Reward. Sweet, right? If you’re in the Top 50% or Top 25% in June, your Community Reward value will remain the same. If you don’t get a Reward, don’t get discouraged! Keep helping others out in the Community and you’ll get there.
When will this change be taking place?	The new Community Rewards structure will come into effect beginning June 1st, 2018. The June 2018 Community Rewards and beyond will follow the new structure.
Will this affect the way rewards are calculated in May 2018?	No - for the month of May, the Rewards will continue to follow the current structure and will be unaffected by this change.
Is everyone in the Top 1% going to become an Oracle?	No, Oracles are chosen based on merit, along with maintaining a certain level of contribution. This contribution can take different forms, such as providing the Public Mobile Community Team with constructive feedback, or helping other Community members with their questions. To learn more about how to become an Oracle, click here.

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

RobertQc — Tue, 29 May 2018 21:16:53 GMT

@Dave_M

This is great!!

I hope to be in the top 5% that would be nice

Really great rewards. Love public mobile

Good luck everyone

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

NDesai — Tue, 29 May 2018 21:15:33 GMT

Woahhh! Some great news for everyone 🙂

Let's not forget that rumors were spreading that rewards will be the end after the heated announcement. Now we have passed through that, and this is a compelling news that smashes that rumor out of this community.

Thanks to @Luddite for pitching his ideas to the PM team. And thank you Public Mobile to make this happen.

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

LEGO — Tue, 29 May 2018 21:30:23 GMT

Wow, that is great!

@Luddite is not here yet, so bravo goes to @NDesai!!!

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

will13am — Tue, 29 May 2018 21:37:24 GMT

This is fantastic news. Accolades to @Luddite for the suggestion which made this possible. In a word, visionary!

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

ShawnC13 — Tue, 29 May 2018 21:39:22 GMT

This is an amazing announcement. To me this is probably the biggest thing brought forward by PM since the Fall update. it doesn't benefit all but it certainly is a huge benefit to those that put the time in and contribuite to the forum and this great business model. Well done PM such a HUGE step forward in rewarding your customer for providing your frontline customer service!!

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

closng — Tue, 29 May 2018 21:44:27 GMT

This is a welcomed change! I was expecting something else (i.e. something coming to an end) haha 🙂

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

stonechucker — Tue, 29 May 2018 21:56:22 GMT

So, I need to ask, do the bravos continue to be used in whatever algorithm previously used, or has this been changed too?

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

NDesai — Tue, 29 May 2018 22:38:08 GMT

@stonechucker wrote:
So, I need to ask, do the bravos continue to be used in whatever algorithm previously used, or has this been changed too?

There are no changes to the secret formula from what i know so far. If there were some changes, we will never know.

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

matbasm — Tue, 29 May 2018 22:43:53 GMT

Wow! This is totally awesome. Really unexpected.

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

ShawnC13 — Tue, 29 May 2018 22:57:57 GMT

@stonechucker wrote:
So, I need to ask, do the bravos continue to be used in whatever algorithm previously used, or has this been changed too?

The formula hasn't been changed as @NDesai, mentioned but we have been told they will be mornitoriing the forum more closely to prevent and catch any gaming of the system to try and improve odds of receiving a higher reward.

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

srlawren — Wed, 30 May 2018 21:29:48 GMT

Fan-freaking-tastic news! Thanks to the PM team and all the oracles, but particularly to @Luddite and @Dave_M 🙂 [EDIT: fixed my mistaken tagging of @David_J instead of @Dave_M]

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

jp2 — Wed, 30 May 2018 01:13:39 GMT

This is great news and will hopefully increase the activity on the community

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

crtowns — Wed, 30 May 2018 01:16:49 GMT

@Dave_M Great changes! Love it!

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

mimmo — Wed, 30 May 2018 01:43:47 GMT

Great news, and great change. It is definately clear now (especially separating Oracle's from the rest).

A future change to metals ie gold silver bronze might be even better as it removes percentages completly, but baby steps 🙂

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

Anonymous — Wed, 30 May 2018 02:17:21 GMT

Wow! What a major improvement.

I'm sure participation will go up. Better for everyone!

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

mtfolks — Wed, 30 May 2018 02:21:23 GMT

Well this is a pleasant surprise. Glad to hear.

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

computergeek541 — Wed, 30 May 2018 03:29:28 GMT

If nothing will be changing for the calculation of the rewards levels, and the reward amounts are higher, who are we to complain? Sounds great to me!

I do wish there was more transparency about how Public Mobile decides to pay out the rewards. I know that the algorithm used in some secret at Public Mobile, but as it stand now, Public Mobile could pay out as little, or as much as they want each month, while providing no explanation or justification. The amount of awarded community badges at each levels varies so greatly each month that it's pretty much impossible to know where you stand part way through a month.

With the higher amounts, this can be seen as a push to get as much partcipation from members to help each other. Perhaps, this might liven things up a little during some of the slower months.

With higher community reward amounts each month up for grabs, good luck to everyone.

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

NDesai — Wed, 30 May 2018 03:48:01 GMT

@ShawnC13 wrote:
The formula hasn't been changed as @NDesai, mentioned but we have been told they will be mornitoriing the forum more closely to prevent and catch any gaming of the system to try and improve odds of receiving a higher reward.

In regards to gaming the system as mentioned by Shawn, we would appreciate if you community members let Oracles or Moderators know if you come to know some unusual activities around the community.

Just so everyone knows, I am tagging known community members who are often active around the community. I know i probably missed some as this is just top of my head. But if you read this post, same message applies to you.

@computergeek541 @Anonymous @mtfolks @mimmo @LEGO @stonechucker @Korth @wetcoaster @jp2 @SD08 @kav2001c

Re: A letter from Dave to the Community: Introducing bigger and better Community Rewards

mimmo — Wed, 30 May 2018 04:58:56 GMT

@NDesai for clarification what is /can be considered gaming the system?

Personally I don't like it when:

-posts say message mods when clearly there is no need

- a post is made restating the same info/answer that was provided hours before.

But I do not think these really qualify as gaming.