topic Re: Sign-up by April 26- Improving our customer support in Announcements

Sign-up by April 26- Improving our customer support

Brooke_C — Thu, 19 Apr 2018 19:03:54 GMT

Hey Community,

We are looking for your help in making our customer support experience better!

Why are we doing this?

We want to improve and simplify how you get help. More specifically, we want to make it easier for you to understand how and when to use each of our customer support tools (Community, Self-Serve, *611, and Chat bot).

What’s in it for you?

Opportunity to help Public Mobile improve its customer support tools and make them easier for everyone to understand.
Acknowledgement and recognition from the Community that you are a change agent, and a team player.
$100 account credit for your participation. Gold stars all around!

Who are we looking for?

We are looking for a total of 8 Community members! Oracles will be interviewed separately, so rest assured we will be collecting their feedback too. In particular, we are looking for people who:

Are located in the Toronto area and are willing to attend an in-person interview
- For those not in the Toronto area, we’ll get you next time!
Are comfortable speaking English.
Will allow us to audio and video record you for the purposes of this research study. All your personal information will remain confidential.
Are the account decision maker (aka you are managing your Public Mobile account).
Have used our customer support tools in the past 6 months.

What do we need from you?

90 minutes of your time for an in-person interview at Public Mobile’s HQ on May 2-4, 2018 between 9AM- 6PM ET. We will do our best to accommodate your schedule!

If you are interested, please fill out this brief questionnaire here before April 26th at 4pm ET. If, at the time of the interview, your answers do not reflect the information you have provided in the questionnaire, you will not be able to participate and you will not receive the $100 account credit.

Selected participants will be informed shortly after the questionnaire closes. If you don’t get selected, don’t fret! As part of our continued effort to collect more actionable feedback, there will be more opportunities to participate in future feedback sessions.

-Public Mobile Community Team

Re: Sign-up by April 26- Improving our customer support

Someone_here — Thu, 19 Apr 2018 19:13:00 GMT

FYI

Re: Sign-up by April 26- Improving our customer support

jp2 — Thu, 19 Apr 2018 19:13:01 GMT

For those not in the Toronto area, we’ll get you next time!
-Public Mobile Community Team

Bring it out west next time. Alberta

Re: Sign-up by April 26- Improving our customer support

will13am — Thu, 19 Apr 2018 19:15:08 GMT

@Someone_here wrote:
FYI

I was going to say something about this and then I thought maybe I better not as I am not eligible to sign up and so I may have been flagged/blocked. It is a broken link.

Re: Sign-up by April 26- Improving our customer support

Watoko — Thu, 19 Apr 2018 19:26:01 GMT

Will be on a trip during that period so unfortunately can not participate, but good on the team for reaching out to us lately!

Re: Sign-up by April 26- Improving our customer support

Someone_here — Thu, 19 Apr 2018 19:26:09 GMT

@will13am wrote:

I was going to say something about this and then I thought maybe I better not as I am not eligible to sign up and so I may have been flagged/blocked. It is a broken link.

Don't see why you would be flagged... you did not actually sugned up of tried to, you just clicked a link 😉 Maybe if you falsely filled up the questions and then clicked submit...

Re: Sign-up by April 26- Improving our customer support

stonechucker — Thu, 19 Apr 2018 19:29:46 GMT

I've gotten the same broken link page as noted above.

I'm on vacation that week, I totally can be in Toronto for sometime between 9-6 on the 24th.

Re: Sign-up by April 26- Improving our customer support

Watoko — Thu, 19 Apr 2018 19:30:52 GMT

@Someone_here wrote:
@will13am wrote:

I was going to say something about this and then I thought maybe I better not as I am not eligible to sign up and so I may have been flagged/blocked. It is a broken link.
Don't see why you would be flagged... you did not actually sugned up of tried to, you just clicked a link 😉 Maybe if you falsely filled up the questions and then clicked submit...

Maybe because of the shiny Oracle status 😛 It was mentioned that Oracles would have a separate invitation to participate. This is likely a broken link though.

Re: Sign-up by April 26- Improving our customer support

will13am — Thu, 19 Apr 2018 19:30:37 GMT

@Someone_here wrote:
@will13am wrote:

I was going to say something about this and then I thought maybe I better not as I am not eligible to sign up and so I may have been flagged/blocked. It is a broken link.
Don't see why you would be flagged... you did not actually sugned up of tried to, you just clicked a link 😉 Maybe if you falsely filled up the questions and then clicked submit...

Perhaps I was overthinking. As I am signed onto the system, they can track who tried using the link. This site is not run by CSIS/NSA???

Re: Sign-up by April 26- Improving our customer support

Someone_here — Thu, 19 Apr 2018 19:34:26 GMT

@will13am wrote:
As I am signed onto the system, they can track who tried using the link.

If that's what they do, then I understand why they don't have time to fix other comparatively "minor" glitches...haha 😉

Re: Sign-up by April 26- Improving our customer support

youbme — Thu, 19 Apr 2018 19:36:21 GMT

This is a great initiative! Hourly the broken link is resolved soon.

I travel to Toronto regularly for work, but live in the Ottawa area, would I qualify if I'm in town May 2-4?

Re: Sign-up by April 26- Improving our customer support

Someone_here — Thu, 19 Apr 2018 19:40:58 GMT

@will13am wrote:
Perhaps I was overthinking. As I am signed onto the system, they can track who tried using the link. This site is not run by CSIS/NSA???

Btw, if they did tracked the links, then commenting about it or not won't change a thing, you did clicked it in the first place 😉

Re: Sign-up by April 26- Improving our customer support

will13am — Thu, 19 Apr 2018 20:05:43 GMT

@Someone_here wrote:
@will13am wrote:
Perhaps I was overthinking. As I am signed onto the system, they can track who tried using the link. This site is not run by CSIS/NSA???
Btw, if they did tracked the links, then commenting about it or not won't change a thing, you did clicked it in the first place 😉

Guilty as charged! I did not even hide behind a VPN when I clicked the link. It is too bad they did not even test this in a sandbox before having the post go live.

Re: Sign-up by April 26- Improving our customer support

Brooke_C — Thu, 19 Apr 2018 20:59:39 GMT

Hi everyone,

Looking to get this link issue addressed ASAP! Excited to hear about the interest

Re: Sign-up by April 26- Improving our customer support

ShawnC13 — Thu, 19 Apr 2018 21:12:24 GMT

This is an amazing opportunity to actually be heard by PM. So much better then the Public Lab section. You know you are being heard!!

Re: Sign-up by April 26- Improving our customer support

Brooke_C — Thu, 19 Apr 2018 21:35:32 GMT

The link is now fixed!

Re: Sign-up by April 26- Improving our customer support

makkahn28 — Thu, 19 Apr 2018 22:05:06 GMT

I just sent in my interest for participation

Re: Sign-up by April 26- Improving our customer support

stonechucker — Thu, 19 Apr 2018 23:23:35 GMT

Oops... read it wrong the first pass. May 2nd to 4th, not 24.

Im out.

Re: Sign-up by April 26- Improving our customer support

Korth — Fri, 20 Apr 2018 01:59:59 GMT

@jp2 wrote:

For those not in the Toronto area, we’ll get you next time!
-Public Mobile Community Team
Bring it out west next time. ~~Alberta~~ British Columbia

I've helpfully corrected your little typo, lol.

Re: Sign-up by April 26- Improving our customer support

jp2 — Fri, 20 Apr 2018 02:03:29 GMT

@Korth wrote:
@jp2 wrote:

For those not in the Toronto area, we’ll get you next time!
-Public Mobile Community Team
Bring it out west next time. ~~Alberta~~ British Columbia
I've helpfully corrected your little typo, lol.

Hahaha. Usually I would include all of the western friends but with recent news BC has choosen to isolate its self from the western friends (Manitoba, Saskatchewan, Alberta)