topic Re: Maintenance scheduled – we’ll be back soon! in Announcements

Maintenance scheduled – we’ll be back soon!

Jeremy_M — Fri, 13 Nov 2015 22:18:40 GMT

Hey there, we wanted to give everyone a heads up that Self Serve and Activation portals will not be available during the following maintenance windows:

Nov 14

Sat 12 AM – 8 AM EST

Nov 15-16

Sun 8PM – Mon 11 AM EST

Nov 18 - 19

Wed 12 AM – Thu 9 AM EST

During these times you won’t be able to do the following:

Access your Self-Serve account to make a payment
Activate a SIM card
Swap your SIM
Change your phone number or port-in a number

Sorry for the inconvenience!

Re: Maintenance scheduled – we’ll be back soon!

imm1304 — Fri, 13 Nov 2015 22:16:06 GMT

Thank you for the heads up.

I am optimistic these necessary maintenance outages will continue to improve the overall stability and reliability which in turn will translate to a better experience for us, the customers.

Re: Maintenance scheduled – we’ll be back soon!

7789849803 — Fri, 13 Nov 2015 22:33:28 GMT

Yay - I'm guessing this means some of the issues (bugs) we've been facing for a few months now will be gone forever!!

w00t w00t!

Re: Maintenance scheduled – we’ll be back soon!

makkahn28 — Sat, 14 Nov 2015 02:46:40 GMT

If that results in Self-Serve log-ins faster, efficiently, and effectively, then that's Excellent news

Re: Maintenance scheduled – we’ll be back soon!

youbme — Sat, 14 Nov 2015 03:25:48 GMT

Exciting times... After this round of maintenance I'll probably be porting my wife's number over to PM (her contract ends the beginning of December), so definitely looking forward to improvements. Good luck @Jeremy_M and the PM team!

Re: Maintenance scheduled – we’ll be back soon!

Martin — Sat, 14 Nov 2015 20:12:04 GMT

Re: Maintenance scheduled – we’ll be back soon!

NDesai — Sat, 14 Nov 2015 23:26:53 GMT

Thanks for the heads up, hopefully you guys can improve it even more.

Re: Maintenance scheduled – we’ll be back soon!

MF — Mon, 16 Nov 2015 19:00:57 GMT

Just a heads up, self-serve is still timing me out when I try to log on. I was trying to change my password. After reloading many times, It did finally work (I think) but I then got a message indicating that my account needed email verification or it could be suspended. I have been with Public Mobile since June, so I am not sure if I need to have my account verified again. I did click on the link to receive an email verification, but haven't gotten one.

I'm not sure if I should be concerned or if everything will be resolved once the site maintenance is complete.

thanks

Re: Maintenance scheduled – we’ll be back soon!

youbme — Mon, 16 Nov 2015 19:40:07 GMT

@MF and all, it looks like the self serve portal is still down. I've never had any issues logging in to the portal, but I just tried to log in and it does not even load the login page at all. My browser keeps searching for the My Account page, then just stops and returns to the initial page I was on (i.e. the community forum OR public mobile's home page).

Looks like things are in transition at the moment!

Re: Maintenance scheduled – we’ll be back soon!

Jeremy_M — Mon, 16 Nov 2015 20:10:18 GMT

@youbme

@youbme wrote:

@MF and all, it looks like the self serve portal is still down. I've never had any issues logging in to the portal, but I just tried to log in and it does not even load the login page at all. My browser keeps searching for the My Account page, then just stops and returns to the initial page I was on (i.e. the community forum OR public mobile's home page).

Looks like things are in transition at the moment!

Your absolutely correct - we did a major overhaul in the back-end last night and this is one of the issues that we are currently trying to resolve. I will update the community with this issue soon enough!

Thanks!

Re: Maintenance scheduled – we’ll be back soon!

imm1304 — Mon, 16 Nov 2015 20:19:00 GMT

And looks like account acces got restored as we speak. Although slower than usual, the My Account login page has loaded and I am logged into my selfserve account now.

Its looks better than the old interface. It asked me to validate my email address again as soon as I logged in.

Re: Maintenance scheduled – we’ll be back soon!

Jeremy_M — Mon, 16 Nov 2015 20:34:12 GMT

@imm1304

Happy to hear you like the new interface! It's normal that it requires you to verify your email address - if you haven't done so already.

Please advise me if when clciking to validate your email address, you actually get an email and are able to validate it.

Thanks!

Re: Maintenance scheduled – we’ll be back soon!

7789849803 — Mon, 16 Nov 2015 20:48:30 GMT

@Jeremy_M wrote:
Please advise me if when clciking to validate your email address, you actually get an email and are able to validate it.

For me, I never receive an email after clicking the validation link. It shows me a confirmation message saying the email has been sent - but I still never receive it.

checked my email checked spam catchers etc.. ...still no verification is ever received..

millbilly1964 — Mon, 16 Nov 2015 21:14:26 GMT

checked my email, checked spam catchers etc.. ...still no verification is ever received..cannot verify my account what now?

Re: checked my email checked spam catchers etc.. ...still no verification is ever received..

7789849803 — Mon, 16 Nov 2015 21:18:30 GMT

@millbilly1964 This is a known issue that is currently being worked on. You'll see references to this problem on other threads as well. Hang in there for now - it should be resolved soon.

Meanwhile, all the other functionality of self-serve should still be available to you.

Re: Maintenance scheduled – we’ll be back soon!

imm1304 — Mon, 16 Nov 2015 21:20:23 GMT

Hey @Jeremy_M, sorry I got busy with work soon after the previous post. No I did not receive any confirmation email.. same experience as @7789849803 above.

Re: Maintenance scheduled – we’ll be back soon!

Jeremy_M — Mon, 16 Nov 2015 21:21:29 GMT

@7789849803

Would you mind checking your junk folder - also the email subject line/sender would be Everybody talk.

I appreciate the help!

Re: Maintenance scheduled – we’ll be back soon!

7789849803 — Mon, 16 Nov 2015 21:28:16 GMT

@Jeremy_M Yep - I've already checked the spam folder (most recently just a few minutes ago). I'm quite certain the email is not being sent - since multiple people are complaining of the exact same thing. (including this new thread: http://productioncommunity.publicmobile.ca/t5/Self-Serve/checked-my-email-checked-spam-catchers-etc-still-no-verification/m-p/35095 )

Re: Maintenance scheduled – we’ll be back soon!

imm1304 — Mon, 16 Nov 2015 21:28:37 GMT

Just checked... nothing in the Junk Mail folder from PM/Everybody talk.

Re: checked my email checked spam catchers etc.. ...still no verification is ever received..

millbilly1964 — Mon, 16 Nov 2015 21:29:59 GMT

ok great glad its known..thanks😃