topic Re: Notice of CCTS Complaint in Announcements

A letter from Dave on the infamous $40 for 4GB price change

Dave_M — Fri, 16 Feb 2018 22:25:46 GMT

Hey Community,

I am writing to you today to let you know that we will not be moving forward with a price increase on the infamous “$40 for 4GB” plan ($120 90-day Province-Wide Talk + Text + 12GB Data), contrary to the SMS that customers on that plan received yesterday.

After sending out an offer to select customers, we heard your feedback loud and clear: we said no surprises, and we surprised you. While all good things must come to an end at some point – that point is not today. As a brand, we have always been proud of our transparency, and of our commitment to our customers. We are sincerely sorry for any frustration caused and we want you to know that this has been a learning experience for us all.

We have been reminded that you, our customers, are vocal and passionate. We’ve seen how much some of you love Public Mobile and we’ve also seen how many of you like the added value that our sister brand, Koodo, has to offer. To that end, we are happy to say that the Koodo offer that our Public customers on the “$40 for 4GB” plan received still remains available for anyone who wishes to take advantage of it.

Thank you for your continued support,

Dave

Re: A letter from Dave on the infamous $40 for 4GB price change

jpr3 — Fri, 16 Feb 2018 22:51:42 GMT

Great! Thank you.

Edit: what is this "infamous" all about?

Edit 2: He is saying that a price increase will probably take place some time in the future. So in the mean time, look for some alternative choices if you can.

"While all good things must come to an end at some point - that point is not today."

Re: A letter from Dave on the infamous $40 for 4GB price change

John5p — Fri, 16 Feb 2018 22:34:33 GMT

Wow.

Re: A letter from Dave on the infamous $40 for 4GB price change

Lg85 — Fri, 16 Feb 2018 22:35:48 GMT

Looks like Public Mobile is listening to their angry customers.

Re: A letter from Dave on the infamous $40 for 4GB price change

MK78 — Fri, 16 Feb 2018 22:36:28 GMT

So there will not be a price increase for the active users on the Fall2016 Promo?

Re: A letter from Dave on the infamous $40 for 4GB price change

alicejhwong — Fri, 16 Feb 2018 22:36:38 GMT

Is it going to be removed from our account msg or sent again this note via text to inform all customers of this change of heart?

Re: A letter from Dave on the infamous $40 for 4GB price change

shartomjam — Fri, 16 Feb 2018 22:37:18 GMT

@John5pwrote:
Wow.

That's an understatement! 🙂 I hope those that have already had to switch to the Koodo offer are going to be able to undo the switch and resume their promo plan.

Re: A letter from Dave on the infamous $40 for 4GB price change

mooneyay — Fri, 16 Feb 2018 22:37:23 GMT

lol

Re: A letter from Dave on the infamous $40 for 4GB price change

Civic_E — Fri, 16 Feb 2018 22:38:01 GMT

What a joke!!!

So I have already moved to Koodo because today Feb 16th was my renewal date for next 90 days. Now I lose the plan!!! and also had to pay for Koodo SIM card! !! !

Re: A letter from Dave on the infamous $40 for 4GB price change

Nebula — Fri, 16 Feb 2018 23:22:24 GMT

Wait is this real!?

SWEET!

"While all good things must come to an end at some point – that point is not today."

I guess that means our rewards are disappearing soon.

WHICH I don't mind as long as I get the flexibility of using my 12 GB over 90 days.

Re: A letter from Dave on the infamous $40 for 4GB price change

torontokris — Fri, 16 Feb 2018 22:38:32 GMT

Great news thanks

Re: A letter from Dave on the infamous $40 for 4GB price change

pakmode — Fri, 16 Feb 2018 22:41:27 GMT

The damage is done.

There have been an unprecedented 2500 complaints filed against PM to the CCTS in the past 30 hours.

We hope the CCTS will fine and penalize Telus for this egregious act of anti-competitive behaviour.

The sheer volume of complaints to the CCTS will leave your team triaging and assessing the damage over the next few weeks. But we will be firm, resolute and determined that Telus be penalized for their intended actions.

Re: A letter from Dave on the infamous $40 for 4GB price change

Chanel90 — Fri, 16 Feb 2018 22:39:18 GMT

Thank you!!

Re: A letter from Dave on the infamous $40 for 4GB price change

Tallguy11 — Fri, 16 Feb 2018 22:41:20 GMT

wow they acctually listened!.. as for all good things come to an end.. if this plan ever comes to an end with out me ending it i will be taking my money else where..(not telus).. and im sure most people on this plan feel the same!

Re: A letter from Dave on the infamous $40 for 4GB price change

EG6 — Fri, 16 Feb 2018 22:42:23 GMT

I wonder if the outcome would be the same had the threat of over 2000 CCTS complaints not existed.

The thread on RFD has reached 100 pages!

Re: A letter from Dave on the infamous $40 for 4GB price change

Vanterax — Fri, 16 Feb 2018 22:44:39 GMT

What the hell? Are you going to cancel and refund those who started to port to Koodo?! What are you going to do with those who started the move?!

Re: A letter from Dave on the infamous $40 for 4GB price change

CalvinW — Fri, 16 Feb 2018 23:06:15 GMT

He’s basically saying that the price increase will still eventually take place, but just not right now. That ambiguity is the scary part...

Re: A letter from Dave on the infamous $40 for 4GB price change

pakmode — Fri, 16 Feb 2018 22:47:08 GMT

@Vanteraxwrote:
What the hell? Are you going to cancel and refund those who started to port to Koodo?! What are you going to do with those who started the move?!

File 2 CCTS complaints please.

1 against Koodo. 1 against PM.

In the end the CCTS will force them to provide reasonable accomodation and payment for your damages and costs incurred.

Re: A letter from Dave on the infamous $40 for 4GB price change

harkerb — Fri, 16 Feb 2018 22:46:54 GMT

WE WIN! Great job submitting those complaints.

Re: A letter from Dave on the infamous $40 for 4GB price change

Tallguy11 — Fri, 16 Feb 2018 22:48:34 GMT

@CalvinWwrote:
He’s basically saying that the price increase will still eventually take place, but just not right now. That ambiguity is the scary part... I lost faith in PM already

they would be smart to just leave us be.. look what happened.. think how bad it would be if they tried this again!