topic Re: Effective February 15th, changes are happening to Legacy/ Pioneer rate plans in Announcements

Effective February 15th, changes are happening to Legacy/ Pioneer rate plans

Brooke_C — Wed, 10 Jan 2018 17:53:55 GMT

Hey Community,

We have some important information to share with our Legacy/Pioneer customers. As a reminder, Legacy/Pioneer customers are those who continue to have access to the call centre and are on one of the five plans listed below.

$22 Province-Wide Talk
$28 Canada-Wide Talk + Text
$43 Canada-Wide Talk + Text + 1GB Data
$48 Canadian & U.S. Talk + Text + 1GB Data
$63 Canadian & U.S. Talk + Text + 2GB Data

As you know, Public Mobile has been on a journey to become an online-only brand and give Canadians control of their wireless spend. Along this journey, we will need to make some changes to adapt. To that end, effective February 15^th, 2018, all Legacy/Pioneer rate plans will increase in price. The reason for the price increase is simple: operating a call centre is expensive and, as the number of Legacy/Pioneer customers decreases, we lose the scale that has allowed us to operate it to date.

With that said, what we care about most is our customers and we want you to continue feeling good about your wireless choice, so we’ve worked with our sister brand, Koodo, to offer all Legacy/Pioneer customers a way to keep the same price. For a limited time, from January 10^th to February 9^th, 2018, Legacy/Pioneer customers can join Koodo with a similar rate plan that they have now with Public Mobile, at the same price they pay today. If you are a Legacy/Pioneer customer, you are eligible for this offer and you will be hearing from us over the next few days with details on how to take advantage of this deal.

If you are not a Legacy/Pioneer customer, this price increase and the above offer do not apply to you and you can continue enjoying your current plan.

To learn more, visit publicmobile.ca/serviceupdate.

Thank you for your continued support as we evolve and change

The Public Mobile Team

Re: Effective February 15th, changes are happening to Legacy/ Pioneer rate plans

NDesai — Wed, 10 Jan 2018 18:12:10 GMT

Wow, people are still on these legacy plans. If you like these rates and want to keep the same plan, just move to koodo. The service will be exactly the same.

Re: Effective February 15th, changes are happening to Legacy/ Pioneer rate plans

pakmode — Wed, 10 Jan 2018 18:18:06 GMT

Sounds like a fair deal to me.

If you want the same plan move to Koodo.

If you want to stay with Public you will get a current plan.

Not bad.

Re: Effective February 15th, changes are happening to Legacy/ Pioneer rate plans

MoreYummy — Wed, 10 Jan 2018 18:18:26 GMT

Some people with legacy plan love public mobile still obviously. They dont want to move.

Re: Effective February 15th, changes are happening to Legacy/ Pioneer rate plans

Samianauman — Wed, 10 Jan 2018 18:21:15 GMT

Sound like a fair option.

Re: Effective February 15th, changes are happening to Legacy/ Pioneer rate plans

canucks4life — Wed, 10 Jan 2018 18:22:00 GMT

Just get it over with and move everyone to Koodo

Re: Effective February 15th, changes are happening to Legacy/ Pioneer rate plans

denkom — Wed, 10 Jan 2018 18:26:55 GMT

Nice to see that PM is offering their legacy customers an option to keep their current rate plan with Koodo. A lot of other providers would just raise the rates and that's it. This seems pretty fair to me.

Re: Effective February 15th, changes are happening to Legacy/ Pioneer rate plans

Vickel — Wed, 10 Jan 2018 18:30:10 GMT

WOW! $63 for 2gb data

I hope everyone on that plan switched during the $60 10GB promo

Re: Effective February 15th, changes are happening to Legacy/ Pioneer rate plans

Luddite — Wed, 10 Jan 2018 18:35:10 GMT

All please note that it says a "similar" plan; not "same".

Re: Effective February 15th, changes are happening to Legacy/ Pioneer rate plans

denkom — Wed, 10 Jan 2018 18:42:09 GMT

@Luddite Good catch.

Re: Effective February 15th, changes are happening to Legacy/ Pioneer rate plans

imm1304 — Wed, 10 Jan 2018 18:52:58 GMT

The Legacy plan prices are going up by $2/30 days except for the $28 plan which is going up by $5.

@Brooke_C, Is it possible to run some sort of awareness campaign to convert the legacy folks to the new in-market plans? The current in-market (non-legacy) plans offer good value for the Legacy customers and it may be worthwhile to dedicate some effort to allay their fears of losing the call center support and convert them to regular PM customers. The Rewards eligibility alone is a strong motivator but most legacy customers don't understand just how much they stand to save if they migrate to a regular plan.

Re: Effective February 15th, changes are happening to Legacy/ Pioneer rate plans

will13am — Wed, 10 Jan 2018 18:53:05 GMT

@Vickel wrote:
WOW! $63 for 2gb data

I hope everyone on that plan switched during the $60 10GB promo

Most likely not. Some people are great shoppers, many not so much.

Re: Effective February 15th, changes are happening to Legacy/ Pioneer rate plans

Brooke_C — Wed, 10 Jan 2018 19:04:17 GMT

@imm1304, We've chosen to bring more awareness around the Koodo offer using SMS, for example, as we've heard feedback from some customers that they prefer a more traditional telco approach with access to both stores and a call centre. Knowing this, we wanted to ensure Legacy/ Pioneers customers who appreciate these services have the option to take advantage of them by simply migrating over to our sister brand Koodo. That being said, if Legacy customers would like to switch to a new Public plan, they can continue to do so

Re: Effective February 15th, changes are happening to Legacy/ Pioneer rate plans

Rabbi — Wed, 10 Jan 2018 19:05:38 GMT

@imm1304 wrote:
The Legacy plan prices are going up by $2/30 days except for the $28 plan which is going up by $5.

@Brooke_C, Is it possible to run some sort of awareness campaign to convert the legacy folks to the new in-market plans? The current in-market (non-legacy) plans offer good value for the Legacy customers and it may be worthwhile to dedicate some effort to allay their fears of losing the call center support and convert them to regular PM customers. The Rewards eligibility alone is a strong motivator but most legacy customers don't understand just how much they stand to save if they migrate to a regular plan.

@Brooke_C i know from a lot of peple of my coomunty thay wos by pm thay switch to koodo for the same plan price

now i ask tham come to pm for a good price plan thay ask me, "that pm still open", thay mean that pm try to close thay brand, thay send tham to koodo, that don't know that pm have plans without 611,

please let know all old custmer about pm new plans for tham to got a good price & for you to keep tham for pm custmers

Re: Effective February 15th, changes are happening to Legacy/ Pioneer rate plans

katiefleming — Wed, 10 Jan 2018 19:20:45 GMT

Hey guys,

Hoping someone can help me. I've been with Public Mobile for 4 years now. My legacy plan ($28/month) was just increased by $2/month not that long ago, and now it's being increased by another $5/month I see. Really not happy to hear this......

I don't like Koodo with the tab feature. I don't know what their new plan includes but the text I got from PM said "similar" plan.

Does anyone know exactly what it entails if I were to switch?

What do you recommend? Thanks very much.

Re: Effective February 15th, changes are happening to Legacy/ Pioneer rate plans

Rabbi — Wed, 10 Jan 2018 19:23:14 GMT

hi @katiefleming call in your local koodo store about the detals for old pm custmer what plan will you got

Re: Effective February 15th, changes are happening to Legacy/ Pioneer rate plans

edisonmarshall — Wed, 10 Jan 2018 20:16:56 GMT

What a load of garbage they made you post.

"Operating a call centre is expensive and, as the number of Legacy/Pioneer customers decreases, we lose the scale that has allowed us to operate it to date."

They haven't had real call centres basically since the company was acquired by Telus almost 5 years ago. It's just been a slow way to fizzle out PM, they just didn't shut the company down in hopes of keeping those customers and not losing them to competitors. In theory all (couple thousand) PM customers have already migrated to Koodo and are now paying more for the same service and there is not a "call centre" specifically for PM, so the line about scale is irrellevant.

Telus just isn't making the same amount of money as they could be with Koodo/Telus plans, so having PM isn't lucrative.

They won't give you the same price for the same plan, it is similar. And eventually they won't offer that price once you're with that carrier.

It's business but I just don't like the blindfold they try to put on customers.

Offer real deals to those customers like myself that have been with the company for 5+ years, then we'll talk.

Re: Effective February 15th, changes are happening to Legacy/ Pioneer rate plans

Rabbi — Wed, 10 Jan 2018 20:23:30 GMT

@edisonmarshall wrote:
What a load of garbage they made you post.
"Operating a call centre is expensive and, as the number of Legacy/Pioneer customers decreases, we lose the scale that has allowed us to operate it to date."
They haven't had real call centres basically since the company was acquired by Telus almost 5 years ago. It's just been a slow way to fizzle out PM, they just didn't shut the company down in hopes of keeping those customers and not losing them to competitors. In theory all (couple thousand) PM customers have already migrated to Koodo and are now paying more for the same service and there is not a "call centre" specifically for PM, so the line about scale is irrellevant.
Telus just isn't making the same amount of money as they could be with Koodo/Telus plans, so having PM isn't lucrative.
They won't give you the same price for the same plan, it is similar. And eventually they won't offer that price once you're with that carrier.
It's business but I just don't like the blindfold they try to put on customers.
Offer real deals to those customers like myself that have been with the company for 5+ years, then we'll talk.

hi @edisonmarshall if you will switch to the new plans you will got $5 less for loyalty program & $2 for auto pay & if you will make 90 days plan its will be less & if you will be in coomunty often you can got up to $10 a month & for refering you will got $2 a month for a freind

Re: Effective February 15th, changes are happening to Legacy/ Pioneer rate plans

imm1304 — Wed, 10 Jan 2018 20:44:01 GMT

Just a clarification re loyalty rewards: Loyalty rewards only count from the time they were introduced. So that would be February 2015 (?) onwards and not more if you have been with PM from before that date.

Legacy customers switching over to a rewards eligible plan can expect $3/30 days of loyalty reward starting from next month if I guessed the PM re-launch date correctly in the previous sentence. Maximum loyalty reward would be $5/30 days after 5 years.

@Rabbi wrote:

hi @edisonmarshall if you will switch to the new plans you will got $5 less for loyalty program & $2 for auto pay & if you will make 90 days plan its will be less & if you will be in coomunty often you can got up to $10 a month & for refering you will got $2 a month for a freind

Re: Effective February 15th, changes are happening to Legacy/ Pioneer rate plans

Pier — Wed, 10 Jan 2018 20:43:11 GMT

@Brooke_C

Just to let you know that legacy plan holders don’t want post paid plan. Asking them to move over Koodo is really disrespectful. Why they can’t keep their prepaid plan if they choose to move to Koodo? Because you just know what Koodo is preparing for them... overcharge them and after spoil their credits. You guys are funny.....