topic Re: RE: Payment Voucher Retailers in Announcements

RE: Payment Voucher Retailers

Lachlan_M — Wed, 29 Jul 2015 21:07:22 GMT

As promised, we’re working hard to make sure the list of retailers who sell our Payment Vouchers is as accurate as possible. Because it takes time to make sure all of our retailers are up and running, we have created a two layered map to help you find a retailer near you.

Click here to find the payment voucher retailer location near you.

1) The pins in green are our confirmed locations. All of these locations carry Public Mobile Payment Vouchers.
2) The pins in red are all of our unconfirmed locations. As these have not all been confirmed, you may need to check the availability of our Payment Vouchers before visiting the location near you.

We will do our best to update our map of confirmed locations regularly.

Also, we want to hear from you. Let us know about your experience purchasing our Payment Vouchers – good or bad – so we can continue to make things better.

Re: RE: Payment Voucher Retailers

Martin — Thu, 19 Mar 2015 07:48:37 GMT

Hello,

How about adding to the above post that, if a customer texts one's postal code to 5130, a list of vendors, selling PM vouchers, will be returned?

Based on the postal code, the vendors will be relatively close to the customer.

Re: RE: Payment Voucher Retailers

chukdefatey — Thu, 19 Mar 2015 08:45:03 GMT

^ Just curious how you came up with the short code of 5130?

Re: RE: Payment Voucher Retailers

Martin — Thu, 19 Mar 2015 10:03:34 GMT

Hi chuk,

A number of months ago, PM was soliciting short codes with the understanding that they MIGHT be offered.

At about the same time, PM published several pages of voucher vendors throughout Ontario and Quebec. Upon reviewing the addresses of the supposed vendors, many in the community stated that certain addresses did not exist, or were the addresses of apartment buildings, not businesses.

Considering that the list of vendors was incorrect in many instances, and the Google map of red and green vendors had just been released, PM posted that texting 5130 with one's postal code would result in a list of nearby vendors being returned.

Re: RE: Payment Voucher Retailers

Martin — Thu, 19 Mar 2015 11:00:09 GMT

Hello chuk,

I used PM's search engine; the company posted the code on January 5, 2015.

Re: RE: Payment Voucher Retailers

chukdefatey — Fri, 20 Mar 2015 04:07:23 GMT

^Thanks, I however tried various Vancouver Postal Codes with a Space and without a space and I keep getting a message back that says Sorry, We are unable to match your postal code. Please Check and Resend or visit publicmobile.ca for a full list of locations.

The reason for this could be because PM doesn't really officialy/unofficially have a well known presence or this could also be one of the BETA excuses that PM is being using for all the issues they are having.

Re: RE: Payment Voucher Retailers

BLD — Wed, 03 Feb 2016 16:13:25 GMT

Okay... I have written to Public Mobile at least two times about a voucher location that quite literally no longer exists. It was torn down last October, by the city, because it is being converted in to a subway station. If I have to write one more time, to get this location taken off the list, I will be contacting the CCTS. I wonder how many people have wasted their time traveling to this location, only to find an empty lot, under construction:

Name/Nom

Esso

Address/Adresse

1815 Eglinton Avenue W

City/Ville

Toronto

Please take it off the list, immediately. Thank you.

I would also like to ask when Public Mobile is going to bother to add another voucher payment vendor in the area of this now defunct option. When I got a Public Mobile phone, it was because I could walk a short distance to a PM store. When you got rid of the stores, I was still able to walk to a voucher centre. Now, if I want to pay by voucher, I have to bus it, because to walk to the closest centre, takes me over two hours to get there. A waste of 4 hours of my day for a round trip walk. It is ridiculous.

Re: RE: Payment Voucher Retailers

Jeremy_M — Wed, 03 Feb 2016 17:01:44 GMT

Hi @BLD

I'm sorry we did not respond to your communication earlier, we will definitely address this with our support staff. I also understand your frustration with the voucher location that is now closed.

I did see that there might be another location that can be of assistance:

Esso

66 Trethewey Drive

Toronto, Ontario

Also, you can pay directly with your credit card or visa debit at any time through your Self Serve account. More information can be found here: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-about-Payments/ta-p/22171

Thanks,

Jeremy

Re: RE: Payment Voucher Retailers

BLD — Wed, 03 Feb 2016 21:42:54 GMT

Thank you for your reply, and I hope that the inactive voucher vendor does get removed in the immediate future.

The Trethewey location that you suggested for me is the one I noted in my post that takes me two hours walk to get to. It is unfortunate that Public Mobile can't provide a payment voucher vendor in this area, especially since every other major cell phone provider is represented here.

Re: RE: Payment Voucher Retailers

Martin — Wed, 03 Feb 2016 22:29:33 GMT

Hi @BLD,

In the future before going to what is supposed to be a vendor of PM vouchers, why not call the location to see if it exists, and if it has vouchers?

Re: RE: Payment Voucher Retailers

srlawren — Wed, 03 Feb 2016 23:06:32 GMT

@Martin to be hoenst, I'd have never thought of that. I would generally trust what the online tool tells me and I would have probably gone to the vendor without calling to verify. You should be able to trust the info in the tool is current, if PM want folks to be able to buy vouchers to pay for their service.

That said, I still think it's more convenient to just pay through the self-serve site with a credit or [edit: VISA debit, not debit] card, but for some folks this isn't an option, and vouchers may be their only option. It would be nice if the tool kept an updated/current database.

Re: RE: Payment Voucher Retailers

7789849803 — Wed, 03 Feb 2016 23:37:47 GMT

I agree with you there, @srlawren. But another potential hurdle is the occassional problem that PM customers face with their valid credit/debit cards being declined. In fact, the last time this occurred (per a discussion on this community) was just this week!

So yes, up to date information about voucher locations would be very helpful.

Re: RE: Payment Voucher Retailers

BLD — Thu, 04 Feb 2016 15:41:28 GMT

Credit card decline also happened to me. I couldn't understand why, so I processed it again, so now I have two 'authorised' transactions on my credit card that are pending because they are not 'settled' with the vendor. Each transaction will take up to 5 days to go through, for some reason. I don't know what it means, so I have to keep watching to see if payments go through.

Re: RE: Payment Voucher Retailers

BLD — Thu, 04 Feb 2016 15:50:23 GMT

@Martin I didn't have to call ahead to see if the now dismantled Esso was still active, because it was directly next door to me. When I went online to find another location, it was still listed as an active vendor, yet it had been leveled by the city, in order to build a subway station. I wrote to PM twice, informing them that this location was now completely and utterly closed (wrecked in construction), but they continued to keep it on the list as 'active.' My concern was that other people would be checking the list and going to this location, only to find it no longer existed. I always call ahead to make certain that a vendor is active, but I don't think it is appropriate of PM to not replace the inactive vendor that was close to me, with another one in this area. I am disabled with mobility problems, and on a very limited disability income. Each round trip bus far costs $7.00. It is costly for me to take the bus, so I end up walking--hobbling, in fact--two hours to the next closest vendor.

Re: RE: Payment Voucher Retailers

Martin — Thu, 04 Feb 2016 16:21:15 GMT

Hi @BLD,

I certainly agree with you that the wrecked vendor should have been removed, and that only one webmail should have been necessary. BTW, did you use the web form on the Contact Us page? The reason that I ask is that all other email inboxes are unmonitored.

It's very good of you to be concerned about other customers; it speaks well of your values.

With regard to walking/hobbling for 2 hours each way, that's a feat of perseverance, and one of being able to tolerate the noise. I used to live in Toronto, but relocated because the noise was over-the-top.

Hi @Jeremy_M,
Would you please contact @BLD in order to update the list of vendors? Thanks.

Re: RE: Payment Voucher Retailers

Jeremy_M — Thu, 04 Feb 2016 16:38:55 GMT

Agreed @Martin

We will be updating our locations shortly, and adding new stores very soon 🙂

There might be a closer location for you than the one mentioned in my previous post:

850 Roselawn avenue

Toronto, Ontario

M6B 1B9

Tel: 416-783-2357

Google map:

Jeremy

Re: RE: Payment Voucher Retailers

Martin — Thu, 04 Feb 2016 16:41:41 GMT

Hi @Jeremy_M,

Thank you!

Re: RE: Payment Voucher Retailers

BLD — Thu, 04 Feb 2016 18:32:50 GMT

Thank you @Martin and @Jeremy_M for your assistance.

To Martin - yes, I did use the proper contact messaging system to send my notice that the 1815 Eglinton West Esso station had been designated for destruction (and has now in fact been demolished) to make room for the new subway station, and got the automated confirmation that someone would be in touch with me within the 48 hour (?) time, but no one did contact me. Then, someone from PM contacted me to complete a survey and I again mentioned the fact that this location was now gone. He gave me another e-mail address to use, and so I sent off another message, and got no response.

To Jeremy - thank you for this information for the voucher vendor on Roselawn. I will see how close it is. I scanned the map very hard and did not see that one there at all. Is it possible that PM did not have an updated map up? I checked very recently, and could swear that one wasn't there when I was looking to see if PM had added more payment vendors.

I have tried to set up a 'one payment' option on my credit card a couple of times, but I keep getting a fail at the Public Mobile end; however, when I look at my online credit card transations, the transaction shows up as approved, but I guess because it fails on the PM end, the transaction gets cleared off as non-existant on the next day. Can anyone tell me why this would happen? I'm certainly not over my limit on my credit card, because as soon as I make a transaction, I bring my cc balance back down to $0 by immediately transferring the balance owed from my bank account to credit card.

Re: RE: Payment Voucher Retailers

Martin — Thu, 04 Feb 2016 18:49:32 GMT

Hi @Jeremy_M and @Kalla_A,

Would either of you please help @BLD with one's payment problem.

Thank you.

@BLD,

You're welcome!

Is 1815 Eglinton West between Bathurst and Yonge? Do you know the precise intersection, and the name of the new station? Obviously, it can't be called Eglinton West, as there already is a station with that name!

I hope that, when the vendors' map is updated, there will be one very close to you.

Cheers.

Re: RE: Payment Voucher Retailers

BLD — Thu, 04 Feb 2016 19:17:21 GMT

@Martin, no, 1815 Eglinton Esso was at the corner of Eglinton and Dufferin. Bathurst is too far away for me to travel by foot.

@Jeremy_M, thank you again for the Roselawn search, but when I look for it on my own, I do not see it on the list. Here is the list that comes up for me, but when looking at the map, some of these locations that are contained in this list are not even in my list of options. The list of vendors needs to be overhauled, it would appear.

http://prntscr.com/9z1727 - as you can see, Roselawn is absolutely nowhere to be seen in this roster. I can remember calling some of these places a few months ago, and they denied they carried vouchers. The only positive hit I got was the Trethewey Esso, and that is the one I have been using, although it is a very long distance from me by foot.