topic Re: Public Mobile Launches in K Mobile in Announcements

Public Mobile Launches in K Mobile

Brooke_C — Tue, 21 Nov 2017 14:12:17 GMT

Hey Community,

We’re pleased to announce that our SIM cards will now be available to purchase at K Mobile!

FAQ:

Will I still be able to purchase a SIM online?	Yes, and you can do so by clicking here
Where can I find K Mobile locations?	You can find locations by clicking here
Will you also be selling top-up vouchers at K Mobile stores?	Yes, K Mobile carries $10, $15, $20, and $50 denominations.
Will I be able to get account support at K Mobile stores?	No, all account support is online via our awesome Community.

Re: Public Mobile Launches in K Mobile

ShawnC13 — Tue, 21 Nov 2017 14:13:04 GMT

@Brooke_C, great to hear of another retail location. I have never heard of K Mobile out here on the West Coast. I see there is a link to find locations which is great but do you know when they will update the link as to where to find Vouchers. That has been a constant request by customers for quite awhile now that are having a hard time finding them.

Re: Public Mobile Launches in K Mobile

stonechucker — Tue, 21 Nov 2017 14:20:52 GMT

Being a person who doesn't travel, I've never heard of K Mobile either, and I'm only 90 minutes away from the closest one. It's great for another location, but as @ShawnC13 mentions, vouchers need to be addressed.

Re: Public Mobile Launches in K Mobile

Brooke_C — Tue, 21 Nov 2017 14:33:29 GMT

Hey @stonechucker and @ShawnC13,

Vouchers are available at all K Mobile locations (and they are currently available at WOW! as well). They may not be as visible as the SIMs cards, so if you are specifically looking for vouchers be sure to visit the cash desk and ask a rep.

Thanks!

Re: Public Mobile Launches in K Mobile

ShawnC13 — Tue, 21 Nov 2017 14:38:16 GMT

@Brooke_C, I don't require vouchers as I am on autopay but many members do and the "Voucher" finder on the site here doesn't work. I do not have a WOW or K Mobile near me and I am sure that is the same for many other members. We are just hoping to get the Voucher Location search feature fixed for the members that require them as their only means of payment or emergency payment if something goes wrong with a credit card.

Re: Public Mobile Launches in K Mobile

mimmo — Tue, 21 Nov 2017 14:54:32 GMT

@Brooke_C I do agree with boh shawn and stonechucker the voucher finder needs to be fixed, wen i use it (for Victoria BC) it shows a the wrong store name, a local address, and whrong map.

Since we are discussing fixing a part of the website any idea when the password reset feature will be fixed?

Re: Public Mobile Launches in K Mobile

stonechucker — Tue, 21 Nov 2017 14:59:47 GMT

I tried 3 different browser this morning, and could not get a response from the Voucher query. Frustrating!!!!

However, I don't need it, as I'm on AutoPay also.

Re: Public Mobile Launches in K Mobile

zhadj030 — Tue, 21 Nov 2017 15:02:30 GMT

Never heard of them.

Ah, no stores in Ottawa , the closest is Montreal and then Toronto.

Re: Public Mobile Launches in K Mobile

Taekgun — Tue, 21 Nov 2017 15:02:58 GMT

Great to see K Mobile will have SIMs and vouchers. Agree with @mimmo, when can we expect to see the password reset function working correctly? Its high time this is corrected.

Re: Public Mobile Launches in K Mobile

imm1304 — Tue, 21 Nov 2017 15:21:37 GMT

This is good news. Slowly but surely, PM sim cards and vouchers are becoming more accessible. Sure, K-mobile seems to have only a dozen shops for now. But thats a dozen more locations which just opened up to PM customers that we didn't have access to before.

Re: Public Mobile Launches in K Mobile

kav2001c — Tue, 21 Nov 2017 15:57:55 GMT

Good to see another retail location although count me among the ones who never heard of K Mobile (1 location really close to)

Re: Public Mobile Launches in K Mobile

mimmo — Tue, 21 Nov 2017 16:00:12 GMT

@imm1304 wrote:
This is good news. Slowly but surely, PM sim cards and vouchers are becoming more accessible. Sure, K-mobile seems to have only a dozen shops for now. But thats a dozen more locations which just opened up to PM customers that we didn't have access to before.

now all we need is reps at these locations to promote PM. I popped into a wow mobile and asked the rep for any reccomendations for qa 2gb plan, he never even considered mentioning neither PM nor Chatr, Koodo was the least expencive. I left it at that and walked away.

Re: Public Mobile Launches in K Mobile

will13am — Tue, 21 Nov 2017 17:00:42 GMT

I never heard of k mobile until now. I looked through the site and there's quite a few locations in the GTA. I don't use vouchers myself. Better access definitely will help the brand.

Re: Public Mobile Launches in K Mobile

Mana — Tue, 21 Nov 2017 17:49:15 GMT

@Brooke_C thanks for sharing this good news!!

And yes, I have seen K Mobile stores arounds.

Re: Public Mobile Launches in K Mobile

Acekiller — Tue, 21 Nov 2017 19:06:35 GMT

Good to see it is getting more accessible.

Re: Public Mobile Launches in K Mobile

shartomjam — Tue, 21 Nov 2017 21:38:52 GMT

Interesting addition. I guess more availability is always good.

Re: Public Mobile Launches in K Mobile

makkahn28 — Wed, 22 Nov 2017 03:16:29 GMT

I noticed that for K-Mobile, the Plan's they list on their website in regards to PM Plans, K-Mobile listing these Info

Is this Valid?

Re: Public Mobile Launches in K Mobile

makkahn28 — Wed, 22 Nov 2017 03:18:15 GMT

Just curious, as I would think that IF ALL this is to be done on Public's web, Does K-Mobile have the Permission for this BEYOND the Sim and Vouch?

Re: Public Mobile Launches in K Mobile

ShawnC13 — Wed, 22 Nov 2017 04:15:41 GMT

@makkahn28, I also find this misleading as it says unlimited minutes. There should be an * with note saying *Province Wide Calling

Re: Public Mobile Launches in K Mobile

mimmo — Wed, 22 Nov 2017 04:21:22 GMT

@makkahn28 you would have to compare to the PM plan selector. but i thibk they are the same. the /month is wrong and i think they are 90 day terms. but that is from memory, i didn't double check with the PM website). would have to check the details button under each plan.

edit: the detail link takes you to the contact form.