topic Re: Our system will be down Saturday October 17th at 9:00 pm to Sunday June 7th at 9:00 am (EST) in Announcements

Our system will be down Saturday October 17th at 9:00 pm to Sunday October 18th at 9:00 am (EST)

Jeremy_M — Fri, 30 Oct 2015 17:16:34 GMT

This means from Saturday at 9 pm to Sunday at 9:00 am EST you won’t be able to do the following:

Access your Self-Serve account to make a payment
Activate a SIM card
Swap your SIM
Change your phone number or port-in a number

Please excuse us for any inconveniences.

Re: Our system will be down Saturday October 17th at 9:00 pm to Sunday June 7th at 9:00 am (EST)

Bigmac — Sat, 17 Oct 2015 15:37:37 GMT

@Jeremy_M wrote:
This means from Saturday at 9 pm to Sunday at 9:00 am EST you won’t be able to do the following:

Access your Self-Serve account to make a payment
Activate a SIM card
Swap your SIM
Change your phone number or port-in a number

Yeah, good news. Hopefully after this system update, some people's issues would be solved. 🙂

Re: Our system will be down Saturday October 17th at 9:00 pm to Sunday June 7th at 9:00 am (EST)

makkahn28 — Sat, 17 Oct 2015 16:40:12 GMT

That's IF. Bugs and Glitches seem to become a Public Nuisance all the time. Hopefully PM takes them out, No more Bugs or Glitches will take their place by tomorrow morning, They just took the Public Transit to the big Adios

Re: Our system will be down Saturday October 17th at 9:00 pm to Sunday June 7th at 9:00 am (EST)

PublicMobile101 — Sat, 17 Oct 2015 20:16:58 GMT

No worrys ! 🙂 i know its needed so the site can run smoothly 🙂

Re: Our system will be down Saturday October 17th at 9:00 pm to Sunday June 7th at 9:00 am (EST)

NDesai — Sat, 17 Oct 2015 21:02:32 GMT

Thanks for the headsup..

Just like others, i am hoping it resolves issues.

Re: Our system will be down Saturday October 17th at 9:00 pm to Sunday June 7th at 9:00 am (EST)

deltatux — Sun, 18 Oct 2015 02:33:21 GMT

Was wondering why I couldn't access the system, glad to find this post about this.

I'll retry tomorrow morning instead.

Cheers!

Re: Our system will be down Saturday October 17th at 9:00 pm to Sunday June 7th at 9:00 am (EST)

ausername — Sun, 18 Oct 2015 13:11:04 GMT

Doesn't look like anything has changed. I still cant login to self serve..sigh. Generic Error again.

Re: Our system will be down Saturday October 17th at 9:00 pm to Sunday June 7th at 9:00 am (EST)

djs_15 — Mon, 19 Oct 2015 07:08:13 GMT

I am with you as well on that, was hoping it would be fixed but still generic error...

Re: Our system will be down Saturday October 17th at 9:00 pm to Sunday June 7th at 9:00 am (EST)

Martin — Mon, 19 Oct 2015 07:50:02 GMT

@ausername,

Send a web mail to customer assistance, outlining the problem that you have. If you do not receive a reply within 2 calendar days, or receive a reply within 2 calendar days without a working solution and without additional relevant questions, inform the community. A community manager will then be alerted to your situation, and will work with you until your problem is resolved.

Hang in there!

Re: Our system will be down Saturday October 17th at 9:00 pm to Sunday June 7th at 9:00 am (EST)

ausername — Mon, 19 Oct 2015 14:29:01 GMT

I sent them an e-mail on friday.. still no response.

Re: Our system will be down Saturday October 17th at 9:00 pm to Sunday June 7th at 9:00 am (EST)

Daniel — Mon, 19 Oct 2015 14:50:12 GMT

@ausername,

Hi, the 24-48 hours time zone is limited to work day, therefore it doesn't include the weekend (I think!)

Re: Our system will be down Saturday October 17th at 9:00 pm to Sunday June 7th at 9:00 am (EST)

ausername — Mon, 19 Oct 2015 15:04:51 GMT

Well thats super inconvienient lol. Nothing I can do but wait.

Re: Our system will be down Saturday October 17th at 9:00 pm to Sunday June 7th at 9:00 am (EST)

Martin — Mon, 19 Oct 2015 17:13:34 GMT

@Daniel and @ausername,

In my post, I referred to calendar days (weekdays and weekends) to differentiate them from business days (weekdays, excluding statutory holidays) because customer assistance works 7 days a week.

FYI.

Re: Our system will be down Saturday October 17th at 9:00 pm to Sunday June 7th at 9:00 am (EST)

Daniel — Mon, 19 Oct 2015 17:24:11 GMT

Thanks @Martin, I've just learned something new! I was basing my answer on a older post I've read earlier.

Re: Our system will be down Saturday October 17th at 9:00 pm to Sunday June 7th at 9:00 am (EST)

Martin — Mon, 19 Oct 2015 17:30:22 GMT

Daniel,

You're welcome!

Cheers.

Re: Our system will be down Saturday October 17th at 9:00 pm to Sunday June 7th at 9:00 am (EST)

Martin — Mon, 19 Oct 2015 18:50:52 GMT

@ausername,

In light of the fact that you have waited more than 48 consecutive hours for a reply from customer assistance, I am now alerting @Mansi_G to your situation. She is a Community Manager. Either Mansi or another Community Manager will initiate contact, and work with you until your problem is resolved.

Hang in there!

Re: Our system will be down Saturday October 17th at 9:00 pm to Sunday June 7th at 9:00 am (EST)

Moid_I — Mon, 19 Oct 2015 19:38:18 GMT

@ausername Sorry that you are not able to log in to Self-Serve account. Please note we are looking into the issue for generic error on Web self care. we will update as soon as we can find root cause and fix the issue.

We applogize for the inconvenience.

Re: Our system will be down Saturday October 17th at 9:00 pm to Sunday June 7th at 9:00 am (EST)

ausername — Mon, 19 Oct 2015 19:46:08 GMT

Is there someone I can contact to change my plan? I'm on a 10 day 10$ to make sure the sim worked.. I want to go 90 day with unlimited canadian text and 4Gb of data. My Visa Debit is on file.

Re: Our system will be down Saturday October 17th at 9:00 pm to Sunday June 7th at 9:00 am (EST)

Moid_I — Mon, 19 Oct 2015 20:47:11 GMT

@ausername I will get specialist to look into your account and make the change.

Thanks

Re: Our system will be down Saturday October 17th at 9:00 pm to Sunday June 7th at 9:00 am (EST)

ausername — Mon, 19 Oct 2015 20:55:23 GMT

Thank you 🙂