RESOLVED Interruption of services impacting the Maritimes

Danny_M — Fri, 04 Aug 2017 19:56:37 GMT

Hey Community,

Please note the below regarding our current service interruption in Atlantic Canada. This post will be updated when new information is available.

08-04-2017 15:00 EDT We can confirm that services across Atlantic Canada are beginning to be restored. Issue has been resolved. We thank you for your patience throughout this process.

08-04-2017 13:15 EDT Customers in some regions in Atlantic Canada are experiencing a wireless service interruption due to an outage on our shared network. The teams responsible for managing the network infrastructure are currently working to restore service. We apologize for the inconvenience and thank customers for their patience and understanding. We will provide updates as soon as new information is available.

08-04-2017 09:52 EDT: Pubilc Mobile, Koodo and TELUS customers in some regions in Atlantic Canada are experiencing a wireless service interruption due to an outage on our shared network. The teams responsible for managing the network infrastructure are currently working to restore service. Thank you for your patience.

Root Cause: Cable Cut

Service: Mobility Services
Impact: Interruption of service, approximately 885 cell cites impacted

Start: 08-04-2017 09:52 ET

Re: Interruption of services impacting the Maritimes

CalvinW — Fri, 04 Aug 2017 19:18:56 GMT

Are you serious?

Re: Interruption of services impacting the Maritimes

zhadj030 — Fri, 04 Aug 2017 19:27:55 GMT

It seems like a cable cut in Montreal due to constructions is the cause.
I just hope 911 services won't be interrupted, stay safe people.

Re: Interruption of services impacting the Maritimes

Buttmanz420 — Sat, 19 Aug 2017 16:06:41 GMT

It's OK now there 3000 orange cones around it now

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RESOLVED Interruption of services impacting the Maritimes

Re: Interruption of services impacting the Maritimes

Re: Interruption of services impacting the Maritimes

Re: Interruption of services impacting the Maritimes