topic Re: Simon is here to help! in Announcements

Simon is here to help!

Val_T — Mon, 31 Oct 2016 15:39:58 GMT

Hey Community,

If you’ve ever visited our online Community you’d notice there are many repeat questions, especially about very general issues. We wanted to find a solution that would help reduce the numbers of redundant questions here and help our current and future customers get answers faster. So we have created a very special chatbot to help answer frequently asked questions in a fun and playful way! What’s a chatbot? It’s a messaging application designed to answer a set of pre-defined questions. The more types of questions are asked, the smarter the bot will become.

So meet Simon! He is the new addition to our Community and will be here to answer some Public Mobile related questions you might have. Simon is just getting ramped up so only a randomly selected group of you will be able to see him. If you happen to be part of this group, you’ll be able to chat with Simon by clicking on that orange question mark at the bottom right corner.

But most importantly, help Simon learn by selecting 👍 for a good answer and 👎 for an incorrect answer when these options are provided.

Here are the answers to questions you may have:

What type of questions can Simon answer?

Any general questions about Public Mobile services and some fun questions that will showcase his sense of humour (try asking “Can you teach me to do the robot?). However, Simon can’t provide answers that hold your private information like your Self Serve account balance, payment due date and login issues.

I don’t see Simon. When will I be able to talk to him?

As Simon gets more experienced, he will be able to interact with more and more of you here on Community! So stay tuned.

Will I be able to continue earning my Community Reward?

Of course! Simon is here to answer most frequently asked questions only. All the other more complex questions and issues are where the Community gets to step in and offer their help and expertise. Remember – Community Reward is calculated based on monthly contribution as a percentage relative to others’ performance. So having Simon answering the FAQ’s shouldn’t impact your Community Reward.

Simon didn’t answer my question and/or got it all wrong. What’s up with that?

Simon is learning every day. So make sure to let him know when he gets something right by clicking on 👍 and if he gets it wrong click on 👎. We’d also love to get your overall thoughts on Simon, so feel free to share them on this thread!

We’re really hoping Simon will be able to help you and other new Public Mobile customers answer common questions quickly.

Re: Simon is here to help!

Chaos_Scorpio — Mon, 31 Oct 2016 15:35:28 GMT

That sounds like a good implementation! Hope it helps with all the duplicates!

Re: Simon is here to help!

daredogg — Mon, 31 Oct 2016 15:59:38 GMT

Wow... Simon says! (nice hairdo)

Re: Simon is here to help!

CaNuCk07 — Mon, 31 Oct 2016 16:02:20 GMT

very cool! excited to give it a try!

Re: Simon is here to help!

David_J — Mon, 31 Oct 2016 16:15:10 GMT

Seemed appropriate...

Re: Simon is here to help!

daredogg — Mon, 31 Oct 2016 16:19:04 GMT

Hey @David_J the 2nd video even better! I laughed.

Re: Simon is here to help!

Luddite — Mon, 31 Oct 2016 16:24:43 GMT

Why are 👍 and 👎🏽 not available for every answer, including unresponsive answers?

Where do we send the correct answer?

Re: Simon is here to help!

pakmode — Mon, 31 Oct 2016 16:40:57 GMT

Wow, good stuff guys.

This will make things easier for newbies starting up for sure.

Re: Simon is here to help!

Val_T — Mon, 31 Oct 2016 18:00:03 GMT

Hi @Luddite, could you give me an example of an unresponsive answer? If 👍 or 👎 are not available, it likely means that Simon does not know the answer to your question. If that's the case, Simon will throw that question into the queue of all unknown to him questions for future learning.

Re: Simon is here to help!

JaK — Mon, 31 Oct 2016 18:09:42 GMT

This is a welcome addition to PM support. One of the things that has been lacking in the past was a decent FAQ, (@dhanadhan did a pretty good one but it's not readily visible, you need to go search for it), Anyway, Simon should fill that role nicely!

Re: Simon is here to help!

Luddite — Mon, 31 Oct 2016 18:12:40 GMT

OK They are all definitely in the "unkown" category so you will have them.

Re: Simon is here to help!

homer — Mon, 31 Oct 2016 18:13:21 GMT

Hey Simon! Nice to meet you 🙂

Re: Simon is here to help!

NDesai — Mon, 31 Oct 2016 18:21:01 GMT

Welcome to Public Mobile Simon.

Make us smart.

Re: Simon is here to help!

makkahn28 — Mon, 31 Oct 2016 20:01:19 GMT

Fascinating

Just curious, Where do we go to find Simon?

Re: Simon is here to help!

jairolevi — Mon, 31 Oct 2016 20:12:13 GMT

I wanna talk with him..... I dont see him 😞

Re: Simon is here to help!

Val_T — Mon, 31 Oct 2016 20:27:25 GMT

@jairolevi @makkahn28 Simon is only visible to a randomly selected group of Community visitors. We'll be exposing Simon to more and more visitors throughout the next couple of months. So keep an eye out!

Re: Simon is here to help!

kutzki — Mon, 31 Oct 2016 20:53:05 GMT

Dude's a bit dumb Val. 😛 He seems like an alpha, more than in beta. 😛 I mean, I thought I was an Alpha, but this dude is AAAAALLLLPPHHA, and not in the good way like me. He's gotta learn more!!!!! Cool that I got to be one of the select few though. So anyways, love you guys, keep it up, good idea for the newbies. Oh, almost forgot, please implement another Public Lab, so I can come down and give you guys more feedbacks. 😉

Re: Simon is here to help!

meekju1339 — Mon, 31 Oct 2016 22:53:54 GMT

Integrate Simon with SIRI to make the ultimate assistant!!

Re: Simon is here to help!

johnegy — Mon, 31 Oct 2016 23:48:01 GMT

This was much needed. Thank you for making the site more user-friendly!

Re: Simon is here to help!

sportymi — Tue, 01 Nov 2016 13:47:22 GMT

lol~ I just chatted with Simon. He doesn't know a lot yet, but he will learn