topic Re: Multiple charge issue in Announcements

Multiple charge issue (Resolved)

Moid_I — Thu, 30 Mar 2017 18:11:45 GMT

Hi Community,

Some of you may have received an SMS from us regarding multiple charges on some of our customer’s accounts. Don’t worry - if you didn’t get this message, this means you were only charged once so all is good. For those of you who did, in a nutshell, our system charged a small group of customers multiple times on their plan renewal date. And well, that’s not cool…

We are reeeeeally sorry for any inconvenience this issue may have caused with your credit card. Please know that this issue has been fixed and all the extra charges have been reversed!

Re: Multiple charge issue

NDesai — Mon, 28 Sep 2015 21:47:38 GMT

Nice to see it getting fixed.

Thank you PM.

Re: Multiple charge issue

imm1304 — Mon, 28 Sep 2015 23:10:38 GMT

Thank you for the update. Love hearing such news. I am sure many people were reluctant to join PM due to these issues.. lets try and keep this up near the top for a few days so potential new customers can see this problem is fixed.

Re: Multiple charge issue

Martin — Mon, 28 Sep 2015 23:24:20 GMT

imm1304,

I fully agree with you, and this post should place it at the top, at least for the time being.

Bump!

Re: Multiple charge issue

kaytus — Mon, 28 Sep 2015 23:26:57 GMT

Thank you for the update. Love hearing such news.

Cheer

Re: Multiple charge issue

bilal — Tue, 29 Sep 2015 02:10:40 GMT

Love the fact that they were proactive in announcing this and also fixing this. Thanks @Moid_I

Re: Multiple charge issue

Martin — Tue, 29 Sep 2015 02:31:59 GMT

bilal,

Public Mobile's policy is "openness and transparency". Moid, and other proactive community managers, are practising that policy with such posts.

FYI.

Re: Multiple charge issue

chukdefatey — Thu, 01 Oct 2015 09:22:51 GMT

Bump

Re: Multiple charge issue

Mansi_G — Thu, 01 Oct 2015 22:17:22 GMT

Hi @chukdefatey - We understand the reason for your displeasure and can see the concerns regarding financial implications. Just like you, we don't want this issue to be happening ever again. Just an update - the root cause concerning this issue has been identified and resolved.

Re: Multiple charge issue

Martin — Fri, 02 Oct 2015 04:25:10 GMT

Bump!