Hello Mods, @Mary_M@Shazia_K My current 6gb/90day plan is expected to change to the fall promo 12gb/90days plan on Jan 20th, 2017.Please confirm if issues experienced with users back in Nov/Dec 2016 is fixed? Thank you in advance,
My plan successfully switched to 90day/12gb. Lesson learned was, top up the acccount, as the Autopay feature did not go through.On a positive note, my account was credited rewards dollars for future use.
My plan renewal date is Jan 20th.In all my time with PM, i would receive a text 1 day prior advising autopay was susscessful in charging the next months fees.
@ronster @Mary_M@Shazia_K Thanks for the reply. My account is now topped up with the funds required. If the auto pay attempt failed today Jan 19th, and my plan renewal is scheduled for Jan 20th will there be another system payment attempt? How doe...
@Mary_M @Shazia_KAll it seems the bug still exists. My payment should have gone through today with Autopay. I received a text message that "there isnt enough money in you account to renew your plan"This has never happened, its the first time i rece...
@stonechuckerThats a good idea.thanks.Im currently on auto-pay. If i pre-loaded my account balance. On rewnewal day, would the system take those funds 1st before attempting to process the autopay?or wouldthe pre-loaded balance just sit in the account...
