@typo989, sorry to hear you are having some issues. If data is not showing up under your addons it is most likely used all up for the current cycle. If this is the case there are a couple of options 1) Purchase a data addon which any unused portion will be caried over until you need it again. 2) Just use Wifi until your next cycle starts.
I have a solution!
Public Mobile sent me a new SIM card and after activiating it, my phone was still not working. On a whim, I checked my new Public Mobile SIM in an unlocked Android phone and it worked fine, whereas the original PM SIM did not work in the same phone when I was initially troubleshooting. Clearly my initial SIM card "went bad" but why was the new one not working in my iPhone, but fine in an unlocked Android phone?
I contacted Rogers (my old carrier who had originally unlocked my phone) and after speaking to three different reps, one finally unlocked my phone again and 20 minutes later my new PM SIM is now working.
I called Rogers back for an explanation and they said sometimes iPhones just spontaneously relock, usually after a restore or major update (not that I did either of those things) or if a SIM card stops working and Apple tries to activate a few times in a row.
Considering all the troubleshooting that was done, this does seem to be the explanation for what happened. My original SIM died, my iPhone tried to activiate a dozen times when I was troubleshooting and suddenly my unlocked phone was relocked. Rogers did not charge me to perform the service again, but they did give me the run around for over an hour.
Public Mobile has been awesome the entire time, trying to troubleshoot with me and escalating up the chain. No complaints there.
Hopefully this helps out someone in the future. I have never heard of a relocking phone, but it appears to be a thing. Who knew!
@paulyt, if you do this method of going 89 days in a suspended state then a 10 day plan you will lose your current plan. If you are on the fall promo plan and find it is worth keeping for when you get back you could let it go 89 days in suspension, renew for 90 days and repeat you would be paying for six months of service while not here but just depends how much your current plan means to you.
Thanks for letting us know about this! I'm really sorry to hear you experienced issues during the activation :/
In order for me to look into it and get your services functional, could you please send me a private message with your SIM card number, email address and name?
It seems like the activation didn't 100% complete but don't worry I'll have this fixed quickly
What about just buying the Long Distance Plan for the purpose of making those one off calls? It's compsumption based so if you (or wife) only need it the odd time, might be the solution.
Or as others have suggested use a 3rd party app that would use data but then make calls from there. If you have an Office365 subscription, it does come with 60 minutes of Skype calling.
Or other apps too like Fongo. Or Google Hangouts, What's App, etc...
Public Mobile is a super no frills operation. There's no real advertising. Members rely on each other for general stuff and a small moderator staff look after the account tire problems. If there's anything to learn about the service, it's found on the website and in this forum. Go ahead, give it a look or ask. There are helpful members ready to answer the questions.