Used US roaming, no service now ? Required payment on autopsy account

[Robert2254]

Good afternoon

my phone attached to my email with this community profile I having issues, we used the us roaming and data add ons, now the phone is not working, and my account is suspended.  This happened before, and I think it is likely the same glitch ? I just repaid the account to see if that works hoping a MOD can assist ? @Shazia_K ?

[Luddite]

@Vanterax Not standard practice, "just" a bug that affects some users. 

[Vanterax]

I'm in Houston right now with the US roaming addon.  I am returning tomorrow.  Is this standard PM practice to cut people off when they return?  Will I be facing the same issue?

[srlawren]

Please keep us posted, @Robert2254.  Hopefully one of the suggestions mentioned here works for you.  If not, hopefully you get moderator assistance quickly.

[Shutdown]

Did you manually select AT&T or whatever in your network setting? If you did then your phone still looking for AT&T so try manually selecting public mobile network on your phone.

[Robert2254]

Will try that, lucky the mods are on it ! And are always helpful 

thanks 

[stonechucker]

Are you now back in Canada?

I recall a similar thread, maybe yours.  Check you're connected to Public Mobile, turn off your cell, remove the SIM for 5 minutes, insert SIM, and power up.

Hope this helps.

[Robert2254]

Sent a direct message , thanks 

[CaNuCk07]

@Shazia_K

And send a private m,essage with your account details to speed up the process.