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Unable to login to account or reset password.

tarapublicmobil
Great Neighbour / Super Voisin

Unable to login to account even though I am sure I am using the correst password. After second try says acccount locked out for 1 hour.  If I try again later (next day) get the same message.  I am also unable to reset the password it says account locked out contact help.   I need to get in to make some changes and check my usage.

2 REPLIES 2

In addition, I suggest you turn on email notification of private messages so you do not miss the deadline for resetting your account.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

will13am
Oracle
Oracle

@tarapublicmobil, your best bet is to private message a moderator to have them help out.  See the link below if you are unsure how to contact a moderator.

 

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

 

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