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Great Neighbour / Super Voisin

Switching back SIM cards

I recently changed my phone and had to change SIM cards in the process.   After that I broke my new phone, so I am looking to switch back to my old phone. 


When I tried to change back the SIM cards using the self serve website, I received the following error.

 

"Sorry, the SIM card number is invalid or already in use. Please try again or order a new SIM card at publicmobile.ca."

 

Can anyone help me? 

Model Citizen / Citoyen Modèle

Re: Switching back SIM cards

It's mean sim already registered are you using unused sim number ?
If your phone broken you don't have to do anything with sim all you need a phone unlocked or telus or koodo as u mentioned u are planning to use old phone and all you have to do take sim off broken phone and insert in old phone

And if you changing sim in self serve you can only change sim number if other sim is ungegistered brand new can't use used sim which is locked to account already
** I am not a Mod, please do not include any private info in a private message to me.**
Great Neighbour / Super Voisin

Re: Switching back SIM cards

Please let me clarify.   I have been an existing Public Mobile customer for about a year.   I bought a new phone but my old SIM didn't work in the new phone (they were different sizes).    I used the Self Serve site to switch SIM cards.    I have been using my new phone for about a month now, but I recently broke the phone and I want to go back to my previous phone. 

 

 I tried to change the active SIM back to my previous one.   

 

Mayor / Maire

Re: Switching back SIM cards

When you switched to the new sim card, it deactivated your old one.

 

You would have to order a new one.

Model Citizen / Citoyen Modèle

Re: Switching back SIM cards

If you switch sim for your new phone then your old sim get deactivated you can't use old sim

How many sims you have just 1 or more then 1
** I am not a Mod, please do not include any private info in a private message to me.**
Oracle

Re: Switching back SIM cards

Hi @teenteen!

 

Your old sim card is useless.  Once you transferred your account in selfserve to the new sim card, the previously used card was permanently deactivated.  You will not be able to simply register it again via selfserve.

 

You can either order a new sim card, or you can use sim card adapter so the new sim card can fit again in the old phone.  These adapters are really cheap.  Check the cheap local mobile shops/stalls in shopping areas near you.  

Deputy Mayor / Adjoint au Maire

Re: Switching back SIM cards

I'm assuming you are trying to go from smaller to bigger. you can always try to buy a sim adapter 

 

http://www.bestbuy.ca/en-ca/product/adreama-adreama-sim-card-adapter-3-pack-adsimadapter3/10244538.a...

 

im sure you can find something cheaper

Mayor / Maire

Re: Switching back SIM cards

for $5 might as well order a new sim and have it in a couple days.

Model Citizen / Citoyen Modèle

Re: Switching back SIM cards

What phone are you using now and what size if sim is required more likely you only need s sim adopter
** I am not a Mod, please do not include any private info in a private message to me.**
Oracle

Re: Switching back SIM cards

@CaNuCk07, the logic for recommending sim adapter is to restore mobile service immediately.

Ordering a sim on a Friday would mean that @teenteen would most likely be without service for at least 5 days with the long weekend ahead.