Can't Login - Generic Error

[crabblesnapple]

I've got the right email and password but no matter what browser or device I use I always get this:

Figured it might just be some kind of maintenance issue but it's been like this for a week and I'd rather have this sorted out before I really need to use my selfserve stuff.

@Mary_M

[mortega1971]

hi 

i have the same problem what can i do ?

tks

Mario

[crabblesnapple · Accepted solution]

After following the PM'd instructions and following up I've got access to my self serve again!

[crabblesnapple]

I've tried switching languages and I've been waiting to see if it would sort itself out much longer than a day.

I've sent a PM with the relevant info.

[mimmo]

Try changing g to French language. Or waiting a day seems to fix the issue

[Julez]

What was the solution? I have been having the same issue for a few days.

[Mary_M]

Hey @crabblesnapple,

Thank you for raising concern with us!

If you're still unable to access your account after clearing your cache/cookies, please send me a private message including your phone # and PIN#. I'll submit a ticket to technical team 🙂

I look forward to your reply,

Mary

[Raven_Jet]

Just send a PM to one of the mods and they will have it looked at by a back-end tech.

[zhadj030]

@CaNuCk07 where do you think the issue is ?

@CaNuCk07

Under normal circumstances I would say try again in a different time but since you have been trying for a while now it sounds Reilly weird.

Please let us know when the problwme is fixed for you.

Thanks 

[CaNuCk07]

@crabblesnapple  Send a private message to the mods with all your info, get you fixed up quicker that way.