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Account suspended with Autopay - Can't manually pay

numb555
Great Neighbour / Super Voisin

Like another user on the community forum..

 

My Account has been suspended even though AutoPay is setup and my credit card has no reason not to go through. 

 

I try to pay the balance but it says that my account already has sufficient funds when it does not. I cannot seem to find the exact amount that is due either. I still tried to make payments but it keeps saying "Oops, something went wrong".

 

Please assist as this should not happen in an auto payment scenario.

 

Thank you.

8 REPLIES 8

it seems the auto pay issue is still here and other bugs etc.  public mobile needs a few good programmer. 😄

dboxtv
Great Neighbour / Super Voisin

ask moderator


@numb555 wrote:

Like another user on the community forum..

 

My Account has been suspended even though AutoPay is setup and my credit card has no reason not to go through. 

 

I try to pay the balance but it says that my account already has sufficient funds when it does not. I cannot seem to find the exact amount that is due either. I still tried to make payments but it keeps saying "Oops, something went wrong".

 

Please assist as this should not happen in an auto payment scenario.

 

Thank you.


 

Y148
Good Citizen / Bon Citoyen

Ihave same issue too. I dont know what i can do now. My phone is suspended with the auto pay.

 

I send message to @Shazia_K. I hope She can help me soon. My phone doesn't work now.

 

I really need my phone wroking..

 

Now I feel crazy about public mobile. Last time it was suspended by us romain, now it is suspended by auto pay. and I even dont know how to reactive it bcs no due amount..

 

 

now Shazia fixed it for me and my phone is working now. Thanks @Shazia_K.

 

 

 

numb555
Great Neighbour / Super Voisin

Yes it is ... my account is now active, I was really frustrated and needed my phone to work so I decide to create a new plan (6GB) and add it to my account.  Luckily, the system recognized that I was on the 12GB Autunm plan and renewed with the Autunm special plan.

 

Hopefully, auto-pay works properly the next time ... though to avoid today's nightmare I decide to add another 3 months block ($120 balance to my account).

 

Thank you for everyone's help.

 

Now your account is active?

numb555
Great Neighbour / Super Voisin

Had to do a manual renew the plan

   -> re-choose public mobile plan and submit payment.

 

@numb555 Does your phone still work? Is your renewal today?


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

CaNuCk07
Mayor / Maire

@numb555  Snd a private message to the moderators with all of your account info.  They can take a look.

 

@Shazia_K

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