AutoPay Reward not showing up under my account

[TaniaL]

Hello,

My pay method is AutoPay, but I don't see amy reward related to that.

Could anybody take a look, please?

Thanks,

TaniaL

[MarieHelene_L]

Hey @trozal

I'm sorry to hear your rewards have not been applied properly 😞

Could you please send me a private message with your phone number as well as the phone numbers of the friends you referred? I'll look into it right away 🙂 

Thanks!

Marie

[trozal]

Hi Tania,

I have gotten the same problem, the rewards are not showing on my account since december 2016, and next month is my next autopay.

Please help here.

Thank you

[AJL]

it works now, just need to remove and add it back in.

[AJL]

AutoPay Reward not showing up under my account even after changing my credit card information.

[TaniaL]

Thanks Mary,

...it looks like it half-worked...

I successfuly removed and re-added the card.

Now my rewards show $6.(yay!)

But the balance and Funds available sections are still $0.

Should I wait for some time it's syncronized properly?

Thanks,

TaniaL

[Mary_M · Accepted solution]

Hey @TaniaL

Thank you for letting us know.

You may have come across a small glitch, can you try removing your credit card and re-registering it on your account ? 

Let us know if you need more help,

Mary