Account login is missing 12GB data under my add-ons under the overview tap

[Giang5]

Could you please help me check in my account. Account login is missing 12GB data under my add-ons under the overview tap.

[Saray_O]

Hi @Giang5, 

I will be happy to help you out with this! I just checked your account and I can confirm that you've used up your 12GB, unfortunately 😕 Your renewal date is on Feb 5, so if you need more data, I recommend you buy our 200MB add-on for $10. 

Let me know if you need anything else. Have a great day!

[Shutdown]

your tracker probably only showing 1 month when PM plans are 90 days.

[Giang5]

I have tracked all my data is had not been used up all the 12GB...but the PM is telling me my data had been reach to 100% and I has to wait until my month renew. Please let me know why?