Update warnings on self-serve during renewal

[NDesai]

My plan went through another successful renewal couple days ago. Prior to renewal, i got a text saying my renewal is upcoming and if i am on AutoPay, no need to do anything. From previous renewals, i knew that i won't have to do anything. But during my renewal process, this time i decided to pay close attention to details. 

On the night of the renewal date, account states Plan Expired and big warning at the top saying Account is suspended and make a payment now to not loose the number and account within 90 days.

I am on AutoPay and have been since i joined. I also had enough funds to cover the total cost+tax. And yet this warning still shows. There are many joined pm during the new promo and their renewal will be coming up. By seeing this, they will definitely freak out. 

Now on the payment page, It tells me that i don't have enough funds, but i clearly do. Also, it says, in red, i must make payment within 30 days to not loose my number and on top it says i have 90 days. Well, i know that 90 days is correct but again others won't know. This warning results into users trying to add funds into their account even though they are on AutoPay with valid cc. 

To Fix,

If users are on AutoPay, it makes no sense to see those warnings. System should recognize that user is on AutoPay so the plan should not go into Expired/Suspended status. In the case it might have to, then update the warning saying, "don't make any changes if you're on AutoPay with valid payment attached." If payment fails, then proceed with suspended warning so they update their payment.

It should only show suspended warning if users don't have AutoPay enabled. In this case, it makes sense to make manual payment in order to renew the plan. 

Hopefully, this is simple enough for devs to figure out. 

[canucks4life]

Yeah I am very concerned about this as well come my first 90-day renewal next month...honestly thinking of dropping Autopay reward for now and topup manually just to have peace of mind until these software "glitches/bugs" are sorted out.

[summamo]

@NDesai thanks for this!  I definitely would have freaked out a bit if I saw this.

[NDesai]

@canucks4life If you're on AutoPay with valid cc attached, you won't have to do anything even when you see those warnings. It is just the way renewal processes regardless of AutoPay enabled or disabled. 

[makkahn28]

I 110% agree with that

[srlawren]

Hi @NDesai, please consider bravo'ing my existing idea for this issue:

http://productioncommunity.publicmobile.ca/t5/Public-Lab/Please-fix-renewal-bug-erroneous-quot-Accou...

Thank you!

[NDesai]

@srlawren That was a while ago and still not fixed  

Hopefully, they do as users have significantly increased due to promo hence many will wonder and post. 

[srlawren]

@NDesai with you, 100%!  Though, I'll take them fixing the activation, porting, and plan change renewal issues first, personally.

[mikga]

So did any of you guys commented receive the same message when it came to renewing even you set up the autopay CC? As my renewal is coming.

Thanks!

[mikga]

Has this issue been fixed by PM?

[stonechucker]

@mikga, there's been no official update as of yet, but Generally, the majority of customers don't see a problem.

You can save yourself the worry if you make a payment before your renewal (leave autopay enabled, just do a one time payment) and you'll still get the autopay credit, and the process should go as planned.