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SD08
Retired Oracle / Oracle Retraité
Status: Idea completed

Currently, as of this post, according to the ubiquitously referenced Contacting our Community Moderators knowledge base article, moderators are available Monday-Thursday 9am to 9pm EST and Friday-Sunday 9am to 5:30pm EST.

 

However, since at least the beginning of March 2017 and probably earlier, I've noticed that the moderators are no longer online after about 5:30pm EST, even from Monday to Thursday.  I see this consistently, as I have the moderators on my friends list and I see who is online every time I go to my profile page.

 

Has Public Mobile changed the moderator coverage hours?  If so, could PM please update the hours officially listed in the KB article linked above?  This will let members seeking help know when mods are online, and also help active members provide accurate information in that regard.  This would be an easy yet useful fix, as it requires editing only one line in an article that is continually referenced by so many members.

9 Comments
srlawren
Retired Oracle / Oracle Retraité

@Mary_M are you able to comment on moderator coverage hours?  Can you confirm if they have changed, please?

Mary_M
Retraité / Retired
Retraité / Retired

Hey all,

 

Moderator coverage hours have not changed! But unfortunately, we've all caught a cold at the same time 😞

 

Mary

srlawren
Retired Oracle / Oracle Retraité

Thanks for clarifying, @Mary_M.  I hope you all feel better soon!  Winter is the worst, amiright??

Mary_M
Retraité / Retired
Retraité / Retired

It is the worst, especially with the temperature change! @srlawren

 

Thank you for the wishes 🙂

 

Mary

SD08
Retired Oracle / Oracle Retraité

Thank you for the clarification, @Mary_M.  Sorry to hear that you've all caught a cold.  I send my best wishes that you can kick that bug soon, even as you deal with community bugs of a different sort.  🙂

Mary_M
Retraité / Retired
Retraité / Retired

Thank you, we're on the road to recovery 🙂 @SD08

 

Mary

SD08
Retired Oracle / Oracle Retraité

It seems the moderator coverage was in a state of flux recently due to staffing changes, according to here and here.
So this question of coverage has been answered.  @David_J or whoever gets around to reviewing this idea, please consider this closed.

Status changed to: Idea completed
David_J
Public Mobile
Public Mobile
 
Status changed to: Idea completed
Jeremy_M
Retraité / Retired
Retraité / Retired
 
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