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will13am
Oracle
Oracle

I know of a few people who took advantage of the 2016 fall promotion and activated several accounts on one day.  They are paying all accounts using a single credit card.  This situation is causing major grief during payment time.  It seems like the payments are timestamped the same and the credit card company interprets them as being the same payment or something like that.  Consequently, one account is paid properly and subsequent accounts will have payment blocked.  I am not sure what the proper solution is other than to let the accounts go into suspension and restore to active status on different days so as to stagger the payment days.  This is more to do with pointing out a problem for Public Mobile to consider developing a solution so that customers don't have to do annoying workarounds. 

5 Comments
mimmo
Retired Oracle / Oracle Retraité

Can you use a different credit card for the second line?

Samianauman
Mayor / Maire

Agreed with @will13am 

will13am
Oracle
Oracle
Lol, @mimmo, which credit card would you suggest for the third and fourth line?
stonechucker
Mayor / Maire

Pay by vouchers!  Do the gift card deals that someone is always mentioning on the forum.  Save money, get points or cash back rewards!

 

Honestly, yes the combined mobile lines on one account would be great, but I don't see it happening anytime soon.

Jonavin
Model Citizen / Citoyen Modèle

I have 3 lines on the same credit card without problems but they have different renewal dates. Maybe the solution is just to stagger them a day or two apart. PM should be able to work with customers on to get this corrected.

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