Better sorting options on Usage History

[NDesai]

Self-serve usage history is the only way users can track their usage. There are no bills or emails atm where they can do that. For sure it is barely used by users who rarely texts, calls or use data, but those wanting to find out incoming text or call number or calculating data usage, it would be a handy tool. 

The usage history combines texts, calls and data all together. There are very less rows show up with pages after pages. So, it is not easy to track your text, call or data usage history if you don't remember the date correctly. 

It allows you to generate history for past 7, 30 or 90 days. Public Mobile should implement similar drop down options like "Texts" "Calls" "Web", that will allow users to generate text, calls or data individually. I think this is not very difficult to do from the programming point of view. 

Alternatively, if possible, they should allow users to generate excel spreadsheet or other file formats where users can sort out history however they like. 

[kav2001c]

Yeah if we could at least download the details to manipulate the data ourselves

[Novaeddie]

I have to agree that there needs to be a better way to sort through our usage. I think a simple pdf and/or excel export would be ideal. It is extremely tedious to have to go through it page by page. 

[canucks4life]

*bump*

[anjullina]

Also, it would be nicer if I can see a sum of data, texts, and minutes of calls during the billing period. 

Today I was checking how much data I have used for the last three months to see if I need to modify my plan. I had to pick each day's data usage and sum it up manually...

[More_Chaos]

I was checking out my history today (nearing the end of my first billing cycle), and I was thinking about the same thing (while I scrolled through 30+ pages to look at my data usage distribution...).

Incidentally (because of I had to go through EVERYTHING) I found some calls made to my voicemail while I was out of country and made no such calls... (I found my answer to this conundrum already, thank you community forums!) 

[arkaine]

Has there been any forward movement on this? As far as ordering a SIM card, pricing for plans etc, call quality etc etc etc... your service is top notch; 9/10 bang for the buck.  But as far as reporting or auditing an account? 1/10 at best.   As it stands; the current "Usage" / "Call History" Report is absolutely useless.  I should not have to scroll through 300+ pages worth of transactions to extract that data that I am looking for.  Also the sorting & Paging options are very buggy. I was planning on including a use case to demonstrate a bug; but I've encountered waaay to many to even know where to start.

- The view last X days drop down does not always filter the dataset property

- The paging options (e.g. flip to last page) do not function.  If I select to view last 90 days worth of data, hit view usage history'; I will be prompt with options to click page 1, 2, 3 ... 126  '>' or click on ">>" to flip to the last page of my transactions. If you click on ">>"; it only takes you to page 126 in this case, were from there you will now see  126, 127, 128. If i click on ">>" to flip to the last pagel it takes me from 126 to 128 (i skip a whole 30 transactions... yaay), and I am once again prompted to click on page 129, 130, 131 etc... It in no way takes you to the "last page".  I am unable to sort this dataset by  Usage type, flip to the last page and see how many "Web" Transactions have been made in the last 90 days.  To top it off, if at any time you click "<<" indicating a return to the FIRST page; you will lose your previous dataset filters.  It resets to only 7 days worth of data usage; even though the drop down list at the top of the report indicates I had requested 90 days worth of data.

- Filters are a must for a web-based report such as this. 

- At least the ability to filter by Type (Call Type and Usage Type).

- The 15 Transaction per page limit is ludicrous. We need options to  control how many transactions we would like to see (15, 25, 50, 100, 200). 

- Ability to extract Usuage to CSV or XLS format for  manual data manipulation would solve any use case that requires an audit .

I can name at least 10 libraries for Tables/Grids that are cross browser & cross device compatible, and provide all of these features OOB; and work in many languages (.NET, JAVA, nodejs, Rails, PHP etc...).

We need a BETTER way to audit our Data Usage and Call History.  These services are provided by many other "no-frills" providers similar to public mobile. The lack of these features is one thing; but a bug riddled impimentation that gives your community the guise that reporting is possible is worrisome.  Where else is Public Mobile cutting corners on it's customers?