cancel
Showing results for 
Search instead for 
Did you mean: 
srlawren
Retired Oracle / Oracle Retraité
Status: Brand new

Hi there,

 

From past analysis, it turns out that with the current plans, if you're already choosing a talk and a data option but no text, the cost is identical if you add text, due to the increase from pick 2 to pick 3 discount offsetting the cost of the texting option.  

 

With that in mind, and seeing several threads since the new plans went live where folks accidentally activated with talk + data but also wanted text, I'd suggest that PM should auto-upgrade them to include text, since the cost to the customer is $0 to add it.

 

8 Comments
ckl
Town Hero / Héro de la Ville
hmm... good point. I never noticed.
stonechucker
Mayor / Maire

I can't think of a reason why someone would have only voice and data.  It seems strange to me.  However at the same time, I don't understand why someone would skip selecting the global text option.  When I made my plan choice, I srarted on the left, and continue to select an option in each of voice, SMS, and data.

IWIK
Town Hero / Héro de la Ville

Inevitably you will get people saying they didn't want text options.

 

Only reason I can think of is maybe a plan for a child??

srlawren
Retired Oracle / Oracle Retraité

That's a good point, @IWIK.  Perhaps then it should instead be done as a prompt when you confirm selection of a plan that contains both talk and data but not text. Something along the lines of "Did you know you could add global texting to the plan you have selected for no additional cost?  Click Cancel to go back and add texting, or OK to continue with the plan as you have chosen."

makkahn28
Mayor / Maire

I agree, a Add-On Txt is also a good thing.

Question, How many outgoing Txts would be allowed as it surely cannot be unlim

srlawren
Retired Oracle / Oracle Retraité

@makkahn28 I'm not talking about an add-on, I'm talking about automatically adding texting to plans that include both voice and data options but no texting.

Ragtu71
New in Town / Nouveau en Ville
I am talking about an add.on i am talking about automatically add textting to plans that include.add to my plans pleas.thank you .
kav2001c
Mayor / Maire

@srlawren a better solution is to reduce cost of the txt add-on. Cat Indifferent

Need Help? Let's chat.