Made payment but account is still suspended

[Silenseking]

Hi made a payment and apears on Public mobile portal but when trying to make phone call keeps telling me that my phone is not active.

Can you active my phone Please ?

[Tribroian]

I changed reduced my plan, the amount is not reflecting on public mobile site, but is out of my account. It still shows inactive, and I have turned my phone off then on. Same thing. What now?

[Silenseking]

Thank you so much for your quick response

Have a good day

[Shazia_K · Accepted solution]

Hello @Silenseking, 

I'm sorry to hear about this, 

Can you please reboot your phone? everything should be all good to go now. 

Thanks,

Shazia

[TheOldVR]

Hang in there for a bit longer, one of the MODs will be here soon to help out...

Hope ur back up and running soon!

[Silenseking]

Yes,

I rebooted my phone 4 times and still says the same thing.

I will send her a private message.

Thanks

[xCameron94x]

Have you tried restarting your phone? If this didnt work, than you'll need to contact a mod 

@Shazia_K 

Send a private message with all of your relvant account info (Name, Phone number and account number) And hopefully your service will be up and running soon! I believe support starts around 9am EST