As you know, our Community is the place to get all the Public Mobile help and support you need! The Community is also the place where you can get assistance from our awesome Community Moderators when needed.
Who are the Community moderators?
When are the community moderators available?
When should I contact a Community Moderator?
Which Moderator should I contact?
Regardless of who you PM, your question goes into a pool of questions that is distributed to all of our Moderators. This takes all the guesswork out of the process and means that as long as you are private messaging at least one of the Moderators, you will get a response. For example, if I were to PM @Mary_M during a time where she is not working, but @MarieHelene_L and @Shazia_K are, then I will receive a response from either @MarieHelene_L or @Shazia_K. This also means that tagging is not necessary.
How should I contact the Community Moderators?
There are two way's that you are able to contact our Community Moderators:
How can I view my private messages between myself and a Community Moderator?
If I do need Moderator assistance, what information should I provide?
How quickly should I expect a Community Moderator to respond to me?
What other ways can I get assistance if the Community Moderators are not available?
-Public Mobile Community team
Updated April 24th, 2017.