sim card delivery

[EdwardHong]

I have ordered a sim card, but it has still not been delivered after the expected delivery date. How can I track the order or get in contact with manual customer service?

[BKNS27]

@EdwardHong 

Normally it will take 10 working days and up to 3 weeks by standard letter mail through Canada Post.

If it pass 10 working days. Just DM a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Sansan]

@EdwardHong, sim cards takes around 3 weeks to be received.  No tracking as it's through Canada Post.

If it's been longer than this time,  you could call a local Telus/ Koodo or Mobile Klink in your area to see if they sell them.

Or some people purchase from Amazon cheaper at $5 and quicker delivery time.

You can then contact Public Mobile to ask for the $10 credit back to your account.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html