Trying to join

[Jburge]

Tried to activate my sim but page reloaded and now says invalid sim. I've waited and hour and I'm on a different device to try again and still says invalid sim. Not sure what to do now.

[Kim1971kim]

Double check you are putting all of the information in correctly 🙂

[Jburge]

Incognito mode may have worked.

[ShawnC13 · Accepted solution]

---

@Jburge wrote:

Community login doesn't work to submit ticket.

---

Have you tried the browser in incognito mode?  That is how I had to activate mine

[Jburge]

Community login doesn't work to submit ticket.

[popping]

---

@Jburge wrote:

My community account login doesn't work to get a moderator.

---

Create a moderator support ticket using the ? button at the right side bottom corner of this page.
Ask SIMon to "contact human" as question for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.
Moderator wait time is up to 2 days.

[Jburge]

No signal and no charges.

[Jburge]

My community account login doesn't work to get a moderator.

[CS_Agent]

Hi @Jburge,

We'll be happy to help!
Just in case you weren't able to find a solution/answer within the community, feel free to create a ticket here and a moderator will be able to help you after investigating the usage from your account.

 Hope this helps!

[GR]

@Jburge check your credit card to see if the payment was taken.!  You can try the Sim card in your phone to see if it works 

[PAULRANG18]

Contact a moderator by clicking on ?, bottom right, and following instructions. They should resolve the issue within a matter of hours, or sooner.

[ShawnC13]

---

@Jburge wrote:

Tried to activate my sim but page reloaded and now says invalid sim. I've waited and hour and I'm on a different device to try again and still says invalid sim. Not sure what to do now.

---

Try using the chrome browser in the incognito mode.