Payment not applying

[Mysonsphone]

I made a payment on my account and it's been sitting there for almost 24 hrs and not applying to my service, so my phone is sitting inactive. What do I do?

[Mysonsphone]

Thx for the help

[ngadang]

You can send a private for Moderator. They can help you with that. For now you can try turn off your phone let it rest about 1min and turn it on again or take a sim out and put the sim back. Hope that help.

I recommend you send a private message to the moderator team and ask them to investigate.  include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

[LEGO · Accepted solution]

You will need to send a private message to a Moderator_Team, they will help you!
Here is the link: click here
In your message, please provide your name, Public Mobile phone number, and PIN.
Good luck!

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