Network not linking to phone.

[BalejaFamily]

I set up a brand new PM account to a brand new phone and it is not connecting. Compatibility is good and SIM card is activated. 

[geopublic]

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@BalejaFamily wrote:

I set up a brand new PM account to a brand new phone and it is not connecting. Compatibility is good and SIM card is activated. 

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@BalejaFamily  A couple of questions:

1. Did you activate at the store or online?
2. Is it a new number or are you porting from another provider?
3. What is your PM plan?
4. What is the make an d model of your phone?

Thanks!

[popping]

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@BalejaFamily wrote:

I set up a brand new PM account to a brand new phone and it is not connecting. Compatibility is good and SIM card is activated. 

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PM does not support GSM(2G) signal.

Which phone are you using?

If you phone support GSM and none other signals, it will not work with PM.

[computergeek541]

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@BalejaFamily wrote:

I set up a brand new PM account to a brand new phone and it is not connecting. Compatibility is good and SIM card is activated. 

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Your message/thread has been moved to the Getting Started category.

Can you tell us the model of your phone?