Mei

[rosalinedeveau]

Put in wrong former mei number and it won't let us reset. How do I try to change it? On new activation 

[geopublic]

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@rosalinedeveau wrote:

Thanks. No account number as it was prepaid. Probably no mei on file just their son number. 

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Who was your previous provider? If it was Speakout you need to use your PIN number because they do not use account numbers.

[will13am]

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@rosalinedeveau wrote:

Thanks. No account number as it was prepaid. Probably no mei on file just their son number. 

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Apparently, a lot of prepaid services hide the account number from customers but you can ask for it. I think 7/11 is one such provider.  

[TheGx]

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@rosalinedeveau wrote:

Thanks. No account number as it was prepaid. Probably no mei on file just their son number. 

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If your Public sim card working fine already, don't worry about updating the info. If not, then contact Moderators as others already advised.

[rosalinedeveau]

Thanks. No account number as it was prepaid. Probably no mei on file just their son number. 

[geopublic]

@rosalinedeveau  when porting a number best to use account number, name on account and the phone number and not the imei number.

If your card is activated best to click on the ? bottom right and submit a ticket and provide the correct info.