Hi Moderators,
I have been directed to contact you via the forums from a Telus employee regarding a request for a refund on the prepaid service which did not activate at the time of our purchase.
Some background on this, me and my Partner purchased 2 x simcards whilst on Holiday in Calgary, Canada at CrossIron Mills Mall on 15-Aug-18. Of the 2 sims we purchased (40 dollars each on a data plan), only 1 was successfully activated at the time, whilst the other could not activate. After contacting Public Mobile support and waiting 2 days as per advice of Public Mobile, the service still did not activate and thus we contacted Telus and were advised to contact the moderators here for a refund.
I am also happy to send through our purchase receipt along with our correspondence with Telus regarding the situation should you require this information.
Please let me know if there is any additional information required.
I look forward to hearing from you.
