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change my plan

Ceaza514
Good Citizen / Bon Citoyen
@Saray_O

Pls I cannot change my plan my phone does not work I have added funds to my account and would like the 10 day pass with unlimited text
6 REPLIES 6

Mary_M
Retraité / Retired
Retraité / Retired

Good morning @Ceaza514,

 

Thank you for reaching out to us and for your patience!

 

As requested, your plan has been upgraded to include 10 days of global text. Can you please power cycle your device and test? 

 

Cheers 🙂

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

imm1304
Retired Oracle / Oracle Retraité

Mods hours were until 5pm yesterday and are supposed to be online today since 9am EST.  

Anticipate a response soon.  

 

Its important that you edit the first post of yours and remove your phone number from it.  Click on the three dotted menu at the top right corner of the post and click on "Edit post".  

Leaving personal info on public forums like this is not a good idea.  

Ceaza514
Good Citizen / Bon Citoyen
I have been sending messages to all mods since yesterday with no response

imm1304
Retired Oracle / Oracle Retraité

** Duplicate posts merged to single thread.

imm1304
Retired Oracle / Oracle Retraité

Hi @Ceaza514!  

 

Please edit your post right now to remove your phone number.  This is a public forum.  

Send your phone number to @Shazia_K, via a private message by clicking on her name.  You will see a "Send a private message to this user" link near the right of your screen when you are on the user profile.  

Ceaza514
Good Citizen / Bon Citoyen
I cannot change my.plan second time I have this issue really need some help pls
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