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Reactivating plan

rez
Good Citizen / Bon Citoyen

I have my plan set to auto renew however which should have been yesterday however it didn't auto renew and I can't submit a payment. Worst part is I lost all services today because of the no payment issue.

 

Can someone please help me

5 REPLIES 5

Kalla_A
Retraité / Retired
Retraité / Retired

Hey @srlawren,

 

Yes @rez's issue has been fixed. I am  just waiting for his confirmation that his service has resumed.

 

Thanks for checking in 🙂

 

 

Cheers,

 

Kalla 

srlawren
Retired Oracle / Oracle Retraité

@Kalla_A were you able to resolve this for @rez?  If one of you could give us a brief update when you can, that would be great.


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Kalla_A
Retraité / Retired
Retraité / Retired

Thank you @rez,

 

I will look into this right away 🙂

 

 

Cheers,

 

 

Kalla

rez
Good Citizen / Bon Citoyen

I've private messaged you my information.

 

Thanks

Kalla_A
Retraité / Retired
Retraité / Retired

Hello @rez,

 

I apologize for this issue you are currently facing! I will assist you in reactivating your service.

 

Could you send me your account information by private message please?

 

Thank you 🙂

 

 

Kalla

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