No data SIM, no signal, emergency calls only

[holhm22]

I just registered, activated, completed everything I needed to get started with PM about an hour ago, but there is still no signal at all, PM not even displayed as the carrier on my phone. It only says "emergency calls only". I did port my number over, but would it take this long? Thanks

[srlawren]

Thanks @holhm22, that makes sense if you had previously manually selected your network!  I hadn't thought of that one.  I will try to keep that in mind for future issues.

[holhm22 · Accepted solution]

For sure, under "Network Operator" on settings, my phone was previously set to Wind. What I did to fix it was changed it to "Choose automatically" which network to select.

[srlawren]

Welcome to Public Mobile, @holhm22!  I'm glad you figured out the issue, as your phone is abolutely compatible with PM's network.  As @Luddite asked, I would also like to know what you needed to do to fix the issue, and I'm sure it could prove helpful to others in a similar situaiton.

[Luddite]

Please tell us the fix so we can help someone else with the same problem.

[holhm22]

Figured out what was wrong, works fine now. Thanks

[holhm22]

It's a OnePlus One, bought directly from OnePlus.net
It's unlocked for sure, used it on Telus, PCCW-HKT, and Wind previously

[Luddite]

Porting is a few hours for cellular, several days for landline. However, this error is not good and usually means you are using a locked/incompatible phone.

What is the make/model of your phone? Where did you buy it?