I cannnot activate my account successfully

[CWang]

I can login to my account but the plan is not what I selected(the promotion of 90 day pass with 12G data, $40/month ) and I cannot change the plan succcefully by self serve. I can receive text message from PM but cannot make any call... This is really frustrating!

[Rockdaddy22]

Awesome news, thanks for the update 🙂

[CWang]

Issues have been resolved. Thanks Shazia and everyone! Good night!

[Rockdaddy22]

I think she'll be back in the morning.

[CWang]

@Shazia_K, Thanks for looking into my issues, but check the latest message that I sent to you. You DON'T need to port the number from Fido. Just get the Public Mobile number back to me. Thanks again for your help!

[Wa]

Do you guys have any priority list?  or you allowed to take the issue randomly???

[jojo741852]

I just send you a message

[Shazia_K]

@jojo741852, 

Please send me a private message. 

Thanks,

Shazia

[jojo741852]

my acont as been disable

I need a acount reset and my acount number to transfer my number please

[jojo741852]

I need a acount reset and my acount number to transfer my number please

[jojo741852]

I need a acount reset and my acount number to transfer my number please

[jojo741852]

I need a acount reset and my acount number to transfer my number please

[Shazia_K]

Hello @CWang, 

The port failed because you gave me the wrong account number and you still sent the wrong one:( Can I re-submit if you get the right account #? 

Please let me know. 

Shazia

[Rockdaddy22]

@Shazia_K do you think you could take a look at this before the nights done.

[CWang]

@Shazia_K, Have you got a chance to read my PM messages? Please cancel the transfer and get my original Public Mobile back to the service.

[CWang]

I sent another message to Shazia to cancel my number transfer. Just hope to make my phone work ASAP. This is really really frustrating!!!

[Rockdaddy22]

It might've been to late, we might have to try and solve it tomorrow.

[CWang]

I have already sent the info to Shazia and I am waiting for an update.

[Rockdaddy22]

@CWang did you follow Shazia's instructions and send her a new message today?

[Shazia_K]

Hello @CWang, 

I'm sorry to hear about this, 

Please send me a PM with: 

-Public Mobile SIM card #

-The phone # you are porting

-Account # with your old provider

I will be glad to help!

@Civic_E, it's because @Rockdaddy22 works night shift so he is like a Owl  

[Civic_E]

Why are going to bed now? @Rockdaddy22

[Rockdaddy22]

If you get a chance today, do you think you could take a look at this case @Shazia_K

Ok going to bed now, good luck everyone 💤😴💤😴

[CWang]

Finally my number was transferred from Fido, but it has issue with incoming calls. No problem with the outgoing calls. I have sent s message to get support, still waiting. It''s urgent. How can I get help? My friend has issue with his network. Is it possible to get help from a Public Mobile booth?

[CWang]

Thanks everyone! My account was activated yesterday:)

[KR1]

check out this thread:

http://productioncommunity.publicmobile.ca/t5/Self-Serve/Activation-failed/m-p/77748/highlight/true#...

[ryanwoo · Accepted solution]

First of all, don't change the plan, or you will be charged second time. Send mods a private message and wait for them to fix it.

Wait for an hour or two to see if it works, otherwise you have to private message again to get it fixed.

If you enter your previous carrier account information corr, mostly you will port to PM successfully.