Good morning,
A few weeks ago, I participated in a focus meeting with the moderators; I was asked to author a post about that process\expereince - my apologies to them for the delay, there were some issues with my community account.
Having a "face-to-face" with the team that makes Public Mobile what it is, was a nice opportunity and I genuinely feel that they're more engaged than other carriers. This particular group was supposed to have 4-5 other participants but quickly became just me - so perhaps I didn't have the full collaborative experience as intended and it wasn't something I was prepared for.
Would I participate in another focus group if invited? Perhaps - a lot of my feedback echos that of the community; the engagement is there, however timely implementation is lacking.
At the end of the day, I don't want gimmicks, I care little for rewards - I want reliable self-directed service with a competitive price point. Even Koodo's additional GB fee is $20 (there was even a time I believe it was as low as $5) - Public's is $30.
Make the service competitive and it will sell itself - I would even promote it sans rewards. However, the way things are currently, it's very difficult to bring anyone onboard.
Just my two cents.
