Hello Community, On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...
Hi Community, We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey! Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...
Thank you to everyone who participated in our first Community Picks! We've closed the voting polls and will return on Friday, August 20, to share the winning phone you want added to our Certified Pre-Owned Catalogue. Stay tuned! Jade -------- ...
Hey Community, We have some exciting news to share with you all! As some of you may know, the Public Mobile team has been working hard to rebrand our Moderator Team. We want to thank you for your feedback, in the Moderator Term Change Survey - ...
[Update] The scheduled IVR outage will now be moved to August 6 from 12:00am - 6:00am (ET). During this time, customers will not be able to access IVR. Note: Customers can access IVR today between 12:00am - 6:00am (ET). Thank you, - Public ...
Hey Community, Starting July 29 to August 3 at 11:59PM EST, new customers can get 2GB of monthly bonus data for free when they activate on plans $35 or higher with promo code 2GBBONUS. This offer is available to new customers only. Rules and co...
UPDATE: Issue is now resolved! Thank you so much for your patience. -------------------------------------- Hey Community, We are currently experiencing issues accepting credit cards and visa debit cards as payment, during Activation and on Se...
Hey Community, We’re pleased to announce that as of July 14, 2021, SIM card changes have been re-enabled in My Account. We have now implemented an additional step in the form of a 2 factor-authentication code to secure this process. This code c...
Hey Community, We’re currently having some issues with activating new SIM cards. Our team is looking into what’s causing the issue. We don't have a timeline yet for a fix but will keep you posted. In the meantime, if you are currently unable to...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ...
Hey Community, Today only, new activations can get 2GB of monthly bonus data for free when they activate on plans $35 or higher with promo code 2GBBONUS. This offer is only available for new customers. Rules and conditions apply. How to Get t...
Hi Community, Between July 10, 2021, 23:00 ET and July 11, 2021, 10:00 ET, you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause. ** Please do not ...
Hi Community, The Public Mobile site (publicmobile.ca) will be down on June 30th from 12:00 AM to 2:15 AM EST as the digital team will be conducting maintenance during that time. You won't be able to do the following: Access your Self-Serve accountAc...
Hey Community, Starting June 17, 2021, we are introducing a new $70 15GB plan! What does this mean for you? For a limited time, existing customers can change their rate plan to the following: $70 per 30 days15GB + 500MB BONUS data at 3G speed ...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ...
Hi Community, Between May 23, 2021, 00:00 AM (ET) and May 23, 2021, 10:00 AM (ET), you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause. ** Please...
Hey Community, From May 19 - 24 at 11:59PM EST, new customers can get one month for $0 when they activate on any plan online or in-store. This offer is available to new customers only. Rules and conditions apply. How to Get this Offer: Submi...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ...
Hi Community, Between May 10, 2021, 11:00 PM (ET) and May 11, 2021, 09:00 AM (ET), you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause. ** Please...
Hey Community, On May 5, 2021, provincial and territorial governments will be conducting another test of the Alert Ready system. Alert Ready is designed to deliver critical and potentially life-saving alerts to Canadians. Test alerts educate Canadi...
Hey Community, From April 21 - 26 at 11:59PM EST, new customers can get one month for $0 when they activate on any plan online or in-store. This offer is available to new customers only. Rules and conditions apply. How to Get this Offer: Sub...
Hi Community, Between April 18, 2021, 00:00 (ET) to April 18, 12:00 (ET), you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause. ** Please do not p...
Hey Community, Public Mobile is making a few refreshes to our rate plans. We will be discontinuing some plans in favour of re-introducing ones that we know our customers love. Effective April 9th, 2021, we will be discontinuing the Province-wide r...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ...
Hey Community, From March 19 - March 31 April 5 at 11:59PM EST, new customers can get their second month free when they activate on any plan online or in-store. This offer is available to new customers only. Rules and conditions apply. How t...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ...
Hey Community, As you may recall, in November 2019, we invited you to help us understand how we could improve the activation experience here at Public Mobile, and we were blown away by your enthusiasm. After months of rigorous design and testing, ...
Hey Community, We have some bittersweet news to share with you. This week will be @Catherine_T last week at Public Mobile as she will be pursuing a new opportunity at TELUS. Please join me in thanking her for all that she has done for the Community...
Hi Community, Between February 21, 2021, 00:00 (EST) and February 21, 2021, 10:00 (EST), you won't be able to do the following: Access your Self-Serve accountActivate a new account We apologize for any inconvenience this may cause. ** ...
[Edited: Feb 16, 3:45PM EST] Hey Community, Public Mobile is introducing some changes to our suite of rate plans. Effective February 16, 2021, we will offer two types of plans: plans that include Province-wide minutes, and plans that include unl...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ...
*July 14, 2021 Update* We are pleased to announce that as of July 14, 2021, SIM card changes have been re-enabled in My Account. We temporarily disabled all online SIM swaps in March, to protect our customers from SIM swap fraud. We have now i...
