Hello Community, On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...
Hi Community, We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey! Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...
The issue identified has been resolved! Thank you. ------------------------------------------------------------ Hey Community, We are aware of an ongoing issue that is impacting customers trying to log into My Account - we appreciate all your helpf...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ea...
Update: We are pleased to report the issue is now resolved. ----------- Hey Community, We are aware of an ongoing issue that is impacting customers trying to transfer a phone number from another provider to Public Mobile. At the moment, transfering...
Hi Community, We're working hard to continuously improve our app to enhance your Public Mobile experience. That’s why we’re launching this dedicated post to keep you informed about all the changes and updates - both past and present - that we've made...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ea...
Hey Community, We are aware that some of you are experiencing a glitch on your data consumption meter. If you are impacted, be assured your data services remain unaffected, as the problem is isolated to only display. Our teams are actively engaged an...
Hi Community, Get ready to celebrate the exciting launch of Public Mobile. We’re taking our show on the road and we’d love to see you at our upcoming launch events. This is a great chance to experience Public Mobile in a fun and interactive setting. ...
Hey Community, We wanted to give everyone a heads up that Activation Portal will be unavailable during the scheduled maintenance window: Maintenance window: June 2 12:00AM ET – 12:30AM ET During this time, you will be unable to: Activate your SIM ...
Hey Community We know that navigating through numerous threads can be overwhelming. So, we’ve brought all your questions in one place to provide clear answers to support your experience. Note: we'll highlight the latest added FAQs below. Keep readi...
Hey Community, We know that some of you have experienced an issue resulting in a new Community account generated after you completed your EverSafe ID registration. The team has captured and is investigating the issue further. Thank you, The Public ...
Update: Thread Closed We appreciate all your valuable feedback, in helping us identify crucial updates for our portals. The team is committed to addressing remaining issues. We ask you to contribute future feedback under our Get Support board to ensu...
Hello Community, Get ready to experience Public Mobile differently. As a digital-first brand, we’re passionate about bringing subscribers ultimate flexibility and convenience at their fingertips. With exciting new upgrades made to benefit valued c...
Hey Community, We wanted to give everyone a heads up that Activation Portal, My Account, Rewards, Community and parts of the website will not be available during the following maintenance window: Maintenance window: May 23 10:00PM ET – May 24 0...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ea...
Hey Community, We know that some of you are experiencing delays with your SIM Card orders. Our teams are actively investigating and working diligently to ship all delayed orders as quickly as possible. New SIM orders are unaffected and will be sh...
Hey Community, We have been aware of a system issue that was impacting customers' ticket submissions through chatbot. We have resolved this issue and you should be able to submit tickets via the chatbot again. If you submitted a ticket before 2pm ...
Hey Community, On Wednesday, May 10, 2023 the Government of Canada will conduct an Alert Ready Test to compatible mobile devices in each province and territory. Alert Ready is designed to deliver critical and potentially life-saving alerts to Can...
Hey Community, We are making system upgrades! To prevent any issues with your Community rewards we kindly ask you to link your Community Account to your My Account by April 27, 2023. Linking your Community account will provide you with a fast...
Update: the issue impacting Rewards has been resolved. You can now access your Rewards portal. Appreciate your patience. Thank you ----------------- Hey Community, As of early this morning, the Public Mobile Rewards portal went down. Our tech...
Hey Community, Earlier this week we identified an glitch on the checkout page where customers were experiencing multiple SIMs added to their order list - the issue is now resolved. We appreciate all your feedback to help support this fix. Thank...
Hi Community, Thank you to everyone who contributed to the great conversations in the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ea...
Hey Community, Our teams have confirmed a voicemail issue that has impacted customers on specific minute-limited plans. Our technical teams have corrected the problem and we are investigating any corrections required. If you have been impacted and ...
Hey Community, At Public Mobile, we have an amazing team working behind-the-scenes with a mobility experience that you control, but we’re missing something...you! We want to learn from our amazing community, connect and share updates, so we’re here...
Update: the open issue impacting *611 has been resolved. Thank you all for sharing your experiences to help support this fix! ------------ Hey Community, We continue to see a number of you having trouble using *611. Our teams have identified...
Hi Community, Thank you to everyone who contributed to the great conversations in the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ea...
Hey Community, Update: March 8 | 11:00AM Everything has been resolved and service has been restored for everyone impacted. As mentioned, we will be reaching out to those who were impacted as soon as we've identified everyone. Thank you for you...
Hi Community, Thank you to everyone who contributed to the great conversations in the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who ea...
Hey Community, As you know, our community is a place for meaningful and respectful interactions among our customers, and we strive to make it a safe and positive environment for everyone. We appreciate your contributions and support in helping sup...
Contest Update: Drumroll, please! We have the winners of our CPO Phone survey contest! Let's give a round of applause to all the participants who took the time to share their valuable feedback with us. Your responses were fantastic, and we're so g...
Hey Community, We wanted to give everyone a heads up that Activation Portal & My Account will not be available during the following maintenance window: February 14, 2023 | 00:00 – 05:30 ET During this time, you will be unable to activate SIM ...
