System Maintenance Jan 9th -10th

[Jeremy_M]

This means from Saturday at 9 pm (Est) to Sunday at 8:00 am (Est) you won't be able to do the following:

• Access your Self-Serve account to make a payment
• Activate a SIM card
• Swap your SIM
• Change your phone number or port-in a number

 

Please excuse us for any inconveniences. 

[Jeremy_M]

• Access your Self-Serve account to make a payment
• Activate a SIM card
• Swap your SIM
• Change your phone number or port-in a number

 

Please excuse us for any inconveniences. 

[srlawren]

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@Courtman wrote:

Need my account number now cannot wait what's going on

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@Courtman what's that got to do with maintenance that took place just shy of 3 years ago?

Your account number can be found by signing into your self-serve account.  If you can't sign in, try the forgot password feature.  If that doesn't work (sometimes it works well, other times it send the email way too late and the link has already expired), then reach out to the moderator team via community private message.  You can learn how to do so here: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745

[Carld123]

@dezn

This thread is from 2016...so whatever issue you have is not from this....

[dezn]

Edit: Had maintenance on December 10th so couldn't log in.

[Courtman]

Need my account number now cannot wait what's going on

[makkahn28]

Hopefully PM will add some additional features to self-serve, and perhaps the data-gauge so ppl can determine how much data they have used too